Position: Car Sales Representative

Location: Park Gate

Salary: £60,000 OTE (Basic + Commission + Company Car)

Work Pattern: 5-Day Working Week with 1 weekend off a month

***Applicants must hold a Full UK Driving Licence ***

About Us:

At Carsa, our mission is to evolve the UK’s car buying journey with a seamless, convenient, and affordable Omni-Channel experience, offering customers exceptional choice, great value, and a reliable service.

Our company values drive everything we do:

• Customer-Centric Innovation – Delivering Value & Convenience

We prioritise a seamless and personalised buying journey, leveraging AI, automation, and data-driven insights to enhance customer experience and satisfaction whilst delivering exceptional value.

• Innovation & Agility – Driving the Future of Automotive Retail

The automotive market is always evolving, and so are we. By embracing technology, refining our processes, and staying ahead of industry trends, we ensure that Carsa remains a leader in modern car retailing.

• Collaboration & Integrity – Stronger Together

Every member of our team plays a crucial role in our success. We foster a culture of respect, teamwork, and accountability, and we work together with integrity to achieve our shared goals.

• Sustainable Growth & Responsibility – Building for the Long Term

Our ambition is to grow, but we do so with responsibility—balancing expansion with stability. We focus on smart decision-making, cost-consciousness, and sustainable practices that benefit both our business and the customers we serve.

The Position:

As a Central Sales Representative, you will be responsible for driving sales performance by following the company’s structured sales process and tailoring our proposition to the customer’s needs.

Your primary focus will be to engage with potential customers, many of which will be prequalified and effectively present all available vehicle options along with the appropriate finance and warranty solutions whilst ensuring a seamless customer journey from initial inquiry to sale completion.

Central Sales Representative:

Ideal for a seasoned sales professional who thrives in a fast-paced environment.

This is an office based role at our Head Office in Park Gate, serving as the 'hub' where sales and communication with our customers take place.

Engage with customers through Zoom, phone, live chat, and email, ensuring a varied and dynamic workday filled with opportunities.

Responsibilities include:

·     Providing Clear and Concise feedback to customers and internal teams.

·     Working with Team Leaders on self-development and continuous improvement.

·     To Handle customer inquiries professionally, providing solutions that align with their needs and preferences.

·     Keeping a professional work environment at all times upholding Company's values and standards.

·     Take responsibility in achieving individual targets.

·     To Meet and exceed key performance indicators (KPIs) and metrics

·     Update the company's chosen CRM platform daily and a directed to maintain accurate records of all customer interactions and transactions

·     Adhere to all company policies and industry compliance regulations, ensuring ethical and legal sales practices at all times.

·     Maintain accurate and professional documentation records for audit and compliance purpose.

·     Attending daily sales review meetings or standups as per the working hours rota to track performance and align with company goals.

·     provide feedback and insights on customer preferences, market trends and potential opportunities to senior management.

·     Develop strong product knowledge to provide expert advice and recommendations to customers.

·     selling and delivering pre-owned vehicles, offering the opportunity to earn in excess of £60,000 per annum.

·     Commission structure includes incentives for units sold and delivered, F&I products, and Customer Satisfaction bonuses.

Previous experience:

Perfect for individuals with a background in retail sales (e.g., mobile phone sales, furniture sales, etc.) or estate agency work.

Comprehensive training and ongoing development provided for career growth.

Essential Skills, Qualifications & Behaviours:

Excellent communication and interpersonal skills.

strong organisational skills with the ability to multitask.

Committed, reliable, and well-presented.

Ability to build rapport quickly.

Excellent telephone manners (Previous experience in a customer service, call centre or sales support role is desirable).

Excellent negotiation skills.

A results-driven attitude with the motivation to exceed targets.

Creative thinking.

Benefits:

·     5-Day Working Week with 1 in 4 weekends off.

·     Comprehensive training and development opportunities.

·     Strong career progression opportunities within a growing company.

·     Company vehicle for experienced Car Sales Executives.

·     Company vehicle on completion of probation (subject to age).

·     28 days holiday (including Bank Holidays) – increasing with length of service.

·     Automatic Workplace pension scheme.

·     Preferential Car-Purchasing Schemes.

·     Pulled from the full job description

·     Car scheme

·     Company car

·     Company events

·     Company pension

·     Employee discount

·     Free parking

·     Health & wellbeing programme

·     Life insurance

·     On-site parking

·     Referral programme

·      

·     Full job description

·     Central Sales Representative

Joining Carsa means becoming part of a professional and empowering work culture where every team member is essential to our shared success. If you have the 'Emotional Spark' that comes with an enthusiastic and motivated character, an obsession with providing outstanding customer service, and the ability to bring an empathetic, attentive, and friendly personality to our team, then we invite you to apply for our exciting role.

Additional pay:

·     Bonus scheme

·     Commission pay

·     Performance bonus

Schedule:

·     Day shift

·     Holidays

Experience:

Sales: 1 year (required)

Licence/Certification:

Driving Licence (preferred)

Work Location:

In person