Sales Support Representative

Position: Sales Support Representative

Location: Park Gate, Southampton

Salary: £24,000 plus commission (OTE £29,000)

Work Pattern: : 5-Day Working Week with 1 in 3 weekends off

About Us:

At Carsa, we're not just in the business of selling cars; we're in the business of creating exceptional experiences. As a forward-thinking and customer-centric company, we've positioned our customers and colleagues at the heart of everything we do. Our ethos revolves around making the car buying journey seamless for our customers while ensuring the delivery of excellent customer service at every touchpoint.

With a proud presence across six retail outlets nationwide, Carsa maintains industry leadership with a commitment to high group standards. Our state-of-the-art preparation center ensures that each vehicle meets our stringent quality benchmarks, reflecting our dedication to excellence.

As we embark on an exciting phase of growth, Carsa is set to expand its retail arm in the near term, offering a multitude of opportunities for passionate individuals to join our team.

The Position:

As a Sales Support Representative, you play a crucial role as the initial contact for customer enquiries, regardless of the channel - be it email, phone, text, social media, or live chat. Your responsibility is to create an outstanding first impression, handle customer enquiries with efficiency, and either direct them to the relevant department or schedule a convenient time for them to explore our extensive stock.

What We Are Looking For:

• Previous Experience: Preferred experience in a similar role, showcasing your ability to navigate customer enquiries effectively.
• Excellent Computer Skills: Proficiency in utilizing computer systems and applications to manage and organize customer interactions.
• Motivated and Target Driven: A self-starter who thrives on achieving and surpassing targets.
• Ability to Work Under Pressure: Comfortable in a dynamic and fast-paced environment, ensuring effective handling of customer inquiries even under pressure.
• Organised with Excellent Communication Skills: Strong organisational skills combined with clear and effective communication abilities

Benefits:

• 5-Day Working Week with 1 in 3 weekends off
• 28 days holiday (including Bank Holidays) – increasing with length of service
• Automatic Workplace pension scheme
• Preferential Car-Purchasing Schemes
• Annual Christmas Party

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus