Service Advisor

Full-Time

Park Gate, Southampton

Position: Service Advisor

Location: Southampton

Salary: £28,000 - £33,000 DOE

Work Pattern: Monday to Friday 8am-5pm

We are looking for an experienced Service Advisor to assist the Customer Care Team with vehicle knowledge and working with customers to resolve issues at our Head Office in Park Gate.

What you will be doing:

To communicate with customers, face to face, via telephone and e-mail delivering high levels of customer satisfaction.
To determine priorities and work closely with the repair specialists
To monitor work in progress and pursue issues, as necessary.
To inform the Customer Care Manager on non-conforming vehicles or issues arising.
To liaise with the Production Team on issues affecting timescales.
To keep customers appraised on the progress of their repairs.
To ensure all warranty claims are administered and as a result reduce aftersales costs.
To allocate and log all customer queries, concerns or complaints in an efficient and professional manner at all times.
To diarise all complaints so all customers receive an update and response within a timely manner.
To manage loan car bookings, paperwork and controls.
Driving to collect/drop off cars as required
Responsible for paying vendor invoices and reconciling with finance outlets.
Booking appointments for customers and internal vehicles

The ideal candidate:

Strong use of Outlook
Great written and verbal communication
Excellent interpersonal skills with easy rapport building, a can do attitude and problem solver
Worked in a similar role for a minimum of 2 years

Benefits:

Birthday day off
Death in service Insurance
Critical Illness Cover
Opportunities for career progression
On-the-job training
Company pension scheme
28 days holiday including bank holidays rising to 30 after 3 years’ service and 33 after 5 years continuous service

About us:

At Carsa, we're not just in the business of selling cars; we're in the business of creating exceptional experiences. As a forward-thinking and customer-centric company, we've positioned our customers and colleagues at the heart of everything we do. Our ethos revolves around making the car buying journey seamless for our customers while ensuring the delivery of excellent customer service at every touchpoint.

With a proud presence across eight retail outlets nationwide, Carsa maintains industry leadership with a commitment to high group standards. Our state-of-the-art Preparation Centre ensures that each vehicle meets our stringent quality benchmarks, reflecting our dedication to excellence.

As we embark on an exciting phase of growth, Carsa is set to expand its retail arm in the near term, offering a multitude of opportunities for passionate individuals to join our team.