Aftersales/Service Manager

Position: Aftersales/Service Manager

Location: Towcester

Salary: Up to £40,000 OTE per year

Work Pattern: Day shift. 8am-6.00pm Monday - Friday

Carsa is thrilled to announce a fantastic leadership opportunity in our new Service Centre in Loughborough. We invite applications from experienced Service Managers ready to harness their potential in an exhilarating role.

Role Overview:

To spearhead the development and operations of our recently inaugurated site whilst crafting and leading your team to establish a standard of unmatched aftersales service. You will be required to oversee and guarantee the pristine preparation of our used stock inventory.

Key Responsibilities:

• Efficiently streamline aftersales and service processes, ensuring cost-effectiveness.
• Diligently manage warranty claims to minimise aftersales expenses.
• Authorise budgeted expenditures for vehicle rectifications and preparations.
• Oversee fuel expenditure, service cheques, and company card transactions, ensuring adherence to company procedures and set limits.
• Elevate workshop productivity to minimise vehicle repair and service duration.
• Deliver on both overarching business and personal performance targets.
• Assure vehicles are prepared to the Carsa standard prior to sale.
• Coordinate with the Sales team regarding vehicle delivery schedules.
• Promote a secure and organised working environment for all team members.
• Undertake team appraisals, recruitment initiatives, and coordinate with HR.
• Approve weekly staff hours and overtime allocations.
• Administer leave and absence protocols in alignment with company policies.
• Uphold paramount health and safety standards, ensuring a secure ambiance for staff, clients, and peers.
• Collaborate seamlessly with the Head of Preparation to troubleshoot and resolve challenges.

Perks & Benefits:

• Special Birthday Leave
• Death in Service Insurance
• Clear pathways for career advancement
• Comprehensive on-the-job training
• Attractive company pension plan
• 28 days of annual leave (inclusive of bank holidays), escalating to 30 days after 3 years and 33 days post 5 years of committed service.

About Carsa:

At Carsa, our ethos revolves around offering a customer-centric experience. When you walk into our showroom, you're greeted by a stress-free, invigorating ambiance and a steaming cup of coffee. Harnessing the power of cutting-edge video conferencing tech, our sales specialists are always within reach, and our dedicated showroom hosts are at the forefront ensuring your Carsa journey is exceptional.

Apply today and become a driving force in shaping Carsa’s aftersales excellence.