Consumer Finance Manager

Consumer Finance Manager

Location: Head Office – Park Gate (Relocating to Hedge End soon) Salary: £40,000 per annum Work Pattern: Rota-based, covering Monday to Sunday

About Us:

At Carsa, we're not just changing how cars are sold — we're redefining the entire experience. Our goal is to deliver a seamless, transparent, and affordable omni-channel car buying journey that puts the customer first. With a strong retail presence across the UK and a focus on smart, sustainable growth, we are driven by innovation, integrity, and exceptional service.

As we continue to grow, we are looking for passionate and experienced professionals to help us shape the future of automotive retail.

The Role: Consumer Finance Manager

As a Consumer Finance Manager, you will lead the day-to-day execution and oversight of our vehicle finance operations, ensuring customers receive fair, efficient, and compliant financial solutions.

This is a key leadership role at Carsa, responsible not only for the end-to-end processing of finance applications but also for managing and mentoring our Order Fulfilment Specialist, who reports directly to you.

You will work closely with finance providers, underwriters, and internal departments to ensure every finance deal is handled with precision and care — upholding FCA standards and promoting a best-in-class customer experience.

Key Responsibilities

• Finance Deal Oversight: Manage all aspects of consumer finance applications, with a focus on declined or complex cases to drive approvals.
• Leadership & Management: Lead, support, and coach the Order Fulfilment Specialist, ensuring performance, compliance, and service standards are met.
• Compliance & Regulation: Act as an FCA compliance ambassador, ensuring full adherence to regulatory guidelines across finance activity.
• System Accuracy: Ensure all customer and deal data is accurately recorded within CRM and lender systems.
• Stakeholder Liaison: Serve as the primary point of contact with our lender panel, underwriters, and internal stakeholders.
• Customer Journey Ownership: Oversee communication of finance terms with customers and support handovers in partnership with sales and fulfilment.
• Commission Accuracy: Ensure finance commissions and plans are calculated, documented, and reported correctly.

What We're Looking For

• Proven experience in consumer finance management, ideally within the automotive retail industry.
• Strong understanding of FCA guidelines, GDPR, and vehicle finance products.
• Prior experience in a team leadership or supervisory capacity.
• Detail-oriented with excellent organisational skills.
• Strong interpersonal and communication abilities — capable of translating complex terms for customers.
• Tech-savvy — confident using CRMs, lender platforms, and internal systems.
• Flexible to work weekends on a rota basis.

Why Join Carsa?

• A pivotal leadership role in a fast-growing, customer-first automotive brand.
• Opportunity to shape and develop your team while influencing operational and compliance standards.
• Be part of a supportive, agile, and forward-thinking company that invests in its people.

Benefits Include

• 5-Day Work Week (with weekend rotation)
• Life Insurance & Critical Illness Cover (post-qualifying period)
• Birthday Day Off
• Staff Referral Bonus Scheme
• 28 Days Holiday (including bank holidays), rising with service
• Workplace Pension Scheme
• Preferential Car Purchase Scheme
• Full FCA Training and Compliance Support
• Career development opportunities within a growing business

Our Values Drive Everything We Do

• Customer-Centric Innovation – Personalised, AI-driven experiences that add value
• Innovation & Agility – Fast, flexible, and forward-thinking operations
• Collaboration & Integrity – Open, honest teamwork that gets results
• Sustainable Growth & Responsibility – Smart decisions for long-term impact

If you're a finance professional with leadership experience and a passion for delivering exceptional customer outcomes, apply now to join us as a Consumer Finance Manager at Carsa — and help lead the future of car finance in the UK.