Order Fulfilment Specialist

Position: Order Fulfilment Specialist

Location: Park Gate Head Office (Please note our Head Office is moving to Hedge End in the next few months)

Salary: £30,000

Work Pattern: 5-Day Working Week covering Monday to Sunday plus 1 weekend off per calendar month

About Us:

At Carsa, our mission is to evolve the UK’s car buying journey with a seamless, convenient, and affordable Omni-Channel experience, offering customers exceptional choice, great value, and a reliable service.

The Role:

As a Order Fulfilment Specialist at Carsa, you will play a pivotal role in supporting customers through the financial aspects of their vehicle purchase. Your core responsibility is to present and process finance and warranty options in a compliant, customer-centric manner along with supporting the vehicle handover. You will liaise with lenders, underwriters, and the internal sales team to ensure a smooth and transparent journey for the customer, from application to approval. You will act as both a finance specialist and compliance ambassador, ensuring that regulatory obligations are met and that customers receive fair, clear, and supportive guidance throughout.

What We Are Looking For:

• Strong knowledge of consumer vehicle finance products and regulatory requirements (FCA, SAF, GDPR).
• Previous experience in a Finance & Insurance (F&I) role within automotive retail is preferred.
• Excellent verbal and written communication skills with the ability to simplify complex information.
• Detail-oriented with strong organisational and administrative capabilities.
• Confident using digital systems, including CRM platforms and lender portals.
• Ability to work collaboratively across departments and deliver exceptional customer outcomes.
• Self-motivated, results-driven, and compliance-focused.

Benefits:

• 5-Day Working Week plus 1 weekend off a month.
• Life Insurance & Critical Illness Cover after qualifying service.
• Birthday Day Off.
• Referral Bonus.
• Comprehensive training and development opportunities.
• 28 days holiday (including Bank Holidays) – increasing with length of service.
• Automatic Workplace pension scheme.
• Preferential Car-Purchasing Schemes.
• Full FCA Training and Compliance Support.

Our company values drive everything we do:

• Customer-Centric Innovation – Delivering Value & Convenience

We prioritise a seamless and personalised buying journey, leveraging AI, automation, and data-driven insights to enhance customer experience and satisfaction whilst delivering exceptional value.

• Innovation & Agility – Driving the Future of Automotive Retail

The automotive market is always evolving, and so are we. By embracing technology, refining our processes, and staying ahead of industry trends, we ensure that Carsa remains a leader in modern car retailing.

• Collaboration & Integrity – Stronger Together

Every member of our team plays a crucial role in our success. We foster a culture of respect, teamwork, and accountability, and we work together with integrity to achieve our shared goals. Our ambition is to grow, but we do so with responsibility—balancing expansion with stability. We focus on smart decision-making, cost-consciousness, and sustainable practices that benefit both our business and the customers we serve.

• Sustainable Growth & Responsibility – Building for the Long Term

Our ambition is to grow, but we do so with responsibility—balancing expansion with stability. We focus on smart decision-making, cost-consciousness, and sustainable practices that benefit both our business and the customers we serve.

If you’re passionate about delivering a great customer experience and thrive in a fast-paced role, we’d love to hear from you!

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Overtime
• Weekend availability

Work Location: In person