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Carsa Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number (FRN) 935130. Carsa Ltd is a Credit Broker not a Lender. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact customercare@carsa.co.uk. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or visit https://www.financial-ombudsman.org.uk. You can check on the FCA's Register by visiting the FCA website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Lenders typically pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model, product or amount you borrow. Different lenders may pay different commissions for such introductions. However, any such amounts lenders pay us will not affect the amount if interest you pay under your finance agreement, all of which are set by the lender concerned. At any time prior to concluding your vehicle purchase, if you are an individual, sole trader or small partnership, you are entitled to request details of any commission we will receive as a result of arranging your finance with a lender. Santander Consumer Finance also provide preferential rates to us for the funding of our vehicle stock.