FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Is EV battery degradation covered?

No. Gradual range loss as your battery ages is normal EV behaviour and isn't covered. The EV extended warranty contributes up to £1,000 towards a replacement only if the battery suddenly fails — it's the single most important distinction to understand on EV cover.

Do I have to use a specific garage for warranty repairs?

You'll need pre-approval from AutoProtect before any repair starts, but once approved the work can be done at a VAT-registered garage of your choice. Labour is contributed up to £100 inc VAT per hour. Repairs arranged without approval won't be covered.

My car still has manufacturer warranty — can I start my extended warranty later?

Yes. You can set it to begin on a future date so it kicks in when your manufacturer cover runs out. That way you're not paying for overlap and you get the full term out of it.

Do I have to keep servicing the car to keep my warranty valid?

Yes. The car must be serviced in line with the manufacturer's schedule (or every 12 months / 12,000 miles if there's no service history), and you should keep your invoices as proof. On EV cover there's a 21-day / 750-mile grace period if you can't service exactly on time, as long as you let AutoProtect know.

Does the extended warranty cover me in Europe?

Yes — up to 90 days per year driving in the Republic of Ireland and mainland Europe. As with any claim, you'll need pre-approval from AutoProtect before any work begins.

Can I transfer my warranty if I sell the car privately?

Yes. You can transfer the remaining cover to a private buyer for a £25 administration fee, which can add real value when you come to sell.

Can I cancel my extended warranty?

You can remove it any time before you take delivery, no problem. Once cover starts it's non-refundable, so it's worth deciding which term suits you before you drive away.

How does wear and tear cover work?

Wear-and-tear failures are covered as long as your car is under 6 years old and under 60,000 miles at the time of claim. Once it passes either threshold, only sudden mechanical breakdowns are covered and wear-related failures stop.

How do I claim the Pod Point home charger offer?

Use the unique referral link from Carsa and click 'Start your enquiry' to share your details with Pod Point. You'll get an email to activate your offer, then choose whether to buy outright or join Pod Drive — the £50 discount is applied automatically at checkout. After a quick remote survey, installation is typically completed within 2 weeks. Installation is subject to feasibility and the offer is only available through your Carsa referral link.

Can I get a discount on a home EV charger with Carsa?

Yes — Carsa EV customers get an exclusive £50 off a Pod Point home charger. You can subscribe with Pod Drive from £40/month (with a £99 one-off fee waived to £0 on this offer, on a 36-month contract) or buy the Pod Point Solo 3S outright from £949. Standard installation is included on both, and you control charging through the Pod Point app. The £50 discount is applied automatically when you order through the unique referral link from Carsa.

How do I get drive-away insurance to take my car home?

Download the Cuvva app on iOS or Android and set up a policy in minutes — you can have fully comprehensive cover in place before you leave the forecourt. You pick the length you need, from 1 hour up to 28 days, with no annual commitment. It's a quick way to stay covered while you arrange a longer-term policy. Cuvva is the insurance provider and is regulated by the FCA.

What is drive-away car insurance?

It's fully comprehensive temporary car insurance from Cuvva, available to Carsa customers so you can insure your new car in minutes and drive it home the same day. You choose how long you need — anything from 1 hour up to 28 days — so you only pay for the cover you want while you sort out an annual policy. It's set up on your phone through the Cuvva app (iOS and Android). Cuvva is authorised and regulated by the FCA (no. 690273).

Can I cancel my cosmetic or alloy maintenance plan?

Both the Cosmetic Maintenance Plan and the Alloy Wheel Protection plan come with a 30-day refund period from the start date, as long as no repair work has been carried out. After 30 days you can still cancel at any time, but you won't be entitled to a refund. Both plans also require the vehicle to be under 7 years old when the plan starts.

Are the cosmetic and alloy plans insurance?

The Cosmetic Maintenance Plan and Alloy Wheel Protection plan are both maintenance plans, not insurance products, and aren't regulated by the FCA. They're designed for minor cosmetic damage from everyday driving — small chips, scuffs, dents and kerbed alloys. Bigger damage from accidents, fire, theft or vandalism is a matter for your motor insurance, not these plans. All repairs need to be authorised before any work begins.

How do I book an alloy wheel repair?

Submit a request through the Shine! Protect app (iOS or Android) with a couple of photos of the damage, or call 01279 456 500. AutoProtect reviews and authorises it before any work begins, then you book a time and location in mainland UK and a mobile technician comes to you. You can submit one authorised request every 3 months, with up to 4 areas of damage per visit and a cap of 5 per year. The plan covers mainland UK only (England, Wales and Scotland excluding the Scottish Islands) and isn't transferable if you sell the car.

Does the Alloy Wheel Protection plan cover tyres?

No — the Alloy Wheel Protection plan covers alloy wheels only and there's no tyre cover. It's worth being clear on this if you've bought from Carsa before, as it's a change from the older Tyre & Alloy plan. It treats cosmetic kerb scuffs, chips and scratches on the wheel face, including diamond-cut and aerodynamic wheels, but not cracked or buckled wheels, tyres, or full lathe-cut refurbishment.