FAQs

Yes. Once the sale is complete contact your insurance company to cancel your policy. The DVLA will automatically cancel your road tax and refund any full months remaining. Cancel any direct debits to avoid being charged again though you should wait until you have received your tax refund first.

Your guaranteed valuation is valid for 7 days from the date it is issued provided the vehicles condition and details remain as described.

Once you accept our guaranteed valuation you will be able to select your preferred handover appointment time. You will receive a confirmation email with details of what to bring and what to expect on the day.

The process typically takes 30-45 minutes. We will inspect your vehicle verify your ID via YOTI then complete the paperwork and payment if you are happy to proceed.

Your instant valuation assumes your vehicle is in good condition with no mechanical issues has a full service history, no modifications and no missing items (keys manuals parcel shelf etc.). Your final valuation may be higher or lower depending on what we find at inspection.

We can still purchase your vehicle with one key though having both keys and any spare fobs does help maximize your valuation. Please bring all keys you have available to your appointment.

Any outstanding fines or penalties remain the responsibility of the registered keeper. We recommend settling these before your appointment to avoid any complications with the DVLA during the ownership transfer.

Yes you will receive an email receipt once the sale is complete including details of the transaction and payment as well as our Terms and Conditions.