Cosmetic Maintenance Plan
Chips, dents, scuffs & scratches —
sorted at your door.
A 36-month plan that sends an award-winning Shine! technician to your home or work to repair minor cosmetic damage on your car's painted body panels. Up to 4 repairs per visit. £25 call-out per request.
⚡ Up to 21 repairs across the 36 months — 7 per year
Maintenance plan · Not insurance · Optional · Cosmetic repairs (not factory restoration)
The headline numbers
The plan, by the numbers.
A 36-month cosmetic maintenance plan covering minor everyday damage to your car's painted body panels. Clear limits, clear process, no surprises.
across the plan
12-month period
per request
What you get
A Shine! technician comes to you.
You stay where you are.
When you pick up minor cosmetic damage from everyday driving, submit a request through the Shine! Protect app. Once authorised, a Shine! mobile agent comes to your chosen location and carries out the work.
App-based booking
Submit a request via the Shine! Protect app (iOS or Android), online at apsmartclaim.co.uk, or by calling 01279 456 501.
Mobile technician
Shine! comes to your home, work or anywhere convenient. You just need the car parked somewhere safe and legal.
Chips, dents, scuffs & scratches
Cosmetic repairs to minor damage on bumpers, doors, mirrors and quarter panels. Stone chips on bonnet, boot and roof.
4 repairs per visit
Each authorised request can cover up to 4 damage areas — done in a single mobile visit.
Lifetime repair guarantee
Each repair is guaranteed for the duration of your ownership of the vehicle.
Award-winning service
Shine! holds the BSI Vehicle Damage Repair Kitemark, is IMI accredited, and is part of the AutoProtect Group — with a 94% 5-star rating.
What counts as minor damage
The size limits, plainly explained.
Each repair type has a specific size limit. If damage exceeds these limits, it can't be repaired under this plan — even partially. Worth knowing upfront so there are no surprises when you submit a request.
Small chips from road debris
Damage to the painted surface from stones and road debris. The only type of damage covered on bonnet, boot and roof panels.
Dings from car parks & doors
Dented areas where the panel hasn't been ripped, perforated, torn or had its structure/alignment damaged.
Surface scratches
Scratches up to 30cm in total area. Where damage extends across multiple panels, the damage must still be no bigger than 30cm.
Bumper & panel scuffs
Scuffed areas where the body panel or bumper has not been cracked, ripped, torn or perforated.
The limits, in plain English.
These are the caps set out in the plan. Knowing them upfront means there are no surprises.
request
12 months
per request
Add at handover
One plan. One price.
36 months of cover.
A single 36-month maintenance plan, added at handover. The plan is optional and can be removed before delivery. Once it starts, the 30-day refund window kicks in.
This is a maintenance plan, not an insurance product, and is not regulated by the FCA. Repairs are professional cosmetic disguises that weatherproof and blend the damage — they are not factory restorations. Plan covers painted body panels only — not glass, wheels, interior, trim or accessories. Vehicle must be under 7 years old at plan start. Pre-existing damage will be recorded on your Plan Schedule and is not covered. 30-day refund period if no maintenance work has been carried out. Some MPV / van-derived vehicles are excluded — your Carsa team will confirm eligibility.
Full detail
Exactly what's covered.
We're upfront about what's included and what's not — so there are no surprises if you ever need to submit a repair request.
- ✓ Minor stone chips (up to 5mm)
- ✓ Minor dents (up to 30cm × 3mm deep)
- ✓ Scratched areas (up to 30cm × 3mm deep)
- ✓ Minor scuffs (up to 30cm × 3mm deep)
- ✓ Bumpers (painted)
- ✓ Doors & quarter panels
- ✓ Wing mirrors (painted)
- ✓ Bonnet, boot & roof — stone chips only
- ✓ Standard factory paint finishes
- ✓ Up to 4 repairs per request
- ✓ Up to 7 repairs per 12-month period
- ✓ Mobile service across mainland UK & NI
- ✗ Cracked, ripped, torn or perforated panels
- ✗ Structural or alignment damage
- ✗ Rust, corrosion or hail damage
- ✗ Damage exceeding the size limits
- ✗ Repairs estimated over 4 hours
- ✗ Dents or scratches on bonnet, boot & roof
- ✗ Windows, mirror glass & lights
- ✗ Wheels, rims & wheel trims
- ✗ Interior, upholstery & accessories
- ✗ Locks, handles & door mouldings
- ✗ Chrome, textured & non-body trims
- ✗ Stickers, decals, badges & PPF
- ✗ Matt, satin, chrome, wrap & bespoke finishes
- ✗ Pre-existing damage (recorded on Schedule)
- ✗ Repairs without prior authorisation
- ✗ Commercial use, taxis & driving schools
- ✗ Certain MPV / van-derived vehicles
About Shine!
The UK's largest mobile
cosmetic repair fleet.
Shine! is the UK and Republic of Ireland's largest fleet of employed mobile repairers — fully manufacturer-approved, IMI accredited, BSI Kitemark-holders, and part of the AutoProtect Group.
BSI Excellence Award
Winners at the British Bodyshop Awards 2019 and 2020. Holders of the BSI Vehicle Damage Repair Kitemark.
94% 5-star ratings
Continued 5-star service from the Shine! team across over 65,000 repairs completed annually.
97.8% first-time
Successful first-time repair rate. Over 80 fully-employed technicians ensure consistent quality across the UK.
IMI accredited
The first mobile cosmetic repair company in the UK to gain the IMI Cosmetic Repair Accreditation.
Manufacturer approved
Fully manufacturer-approved provider of paint products and treatments — same standard as franchise dealer body shops.
AutoProtect Group
End-to-end administration and repair service from a single group — same provider used for Carsa's warranty and alloy plans.
See it in action
Watch how it works.
A quick look at how a Shine! technician repairs minor chips, dents, scuffs and scratches at your home or work — handled through the app, with no body shop visit needed.
How it works
Four steps. No body shop visit.
From spotting the damage to driving away with sorted panels — handled through the app, at your door.
Submit a request
Open the Shine! Protect app (iOS or Android), or go to apsmartclaim.co.uk. Upload photos of the damage and select the type.
Get authorised
AutoProtect (the Administrator) reviews and authorises the request before any work goes ahead.
Pay £25 call-out
Pay the £25 call-out fee for the visit. Pick a date, time and location — home, work or anywhere convenient.
Inspect & sign off
Check the work before you sign off. If you're not happy, don't sign — contact the Administrator straight away.
Before you add it
Three quick eligibility checks.
All three need to be true for the plan to apply. Your Carsa team will confirm these with you before adding it.
Private use only
Your car is for private use — including commuting and Class 1 business travel. Not allowed: taxis, driving schools, couriering, deliveries, door-to-door sales, motorhomes, commercial vehicles or company fleet/pool cars.
UK based
Damage must occur in England, Scotland (mainland), Wales or Northern Ireland. Repairs are carried out within these territories.
Under 7 years old
The vehicle must be under 7 years old at the plan start date with standard factory paint finish. Certain MPV / van-derived models are excluded — your Carsa team will confirm.
Common questions
The bits worth knowing.
Honest answers to the questions Carsa customers ask most often about Shine! Protect Cosmetic Maintenance.
No. This is a maintenance plan — not an insurance product, and not regulated by the FCA. It covers minor cosmetic damage from everyday driving. Big damage from accidents, fire, theft or vandalism is covered by your motor insurance, not this plan.
Honestly — close, but not identical. Shine! uses professional mobile cosmetic techniques that blend the damage back into the panel and weatherproof it. For day-to-day chips and scuffs the results are excellent. But this is a cosmetic disguise, not a factory respray, and it's a different technique to a body shop.
Those are large flat panels which can't be repaired to an invisible standard with mobile techniques. On the bonnet, boot and roof, Shine! will treat stone chips and weatherproof them — but dents and scratches on those panels are not covered.
Stone chips up to 5mm in diameter. Minor dents, scuffs and scratches up to 30cm wide and 3mm deep, where the panel hasn't been cracked, ripped, torn or perforated. If damage exceeds these limits, it can't be repaired under the plan — even partially.
You choose which 4 to repair on that visit. The remaining damages become permanently excluded from future claims under the plan. Worth submitting requests promptly so damage doesn't pile up.
Before you collect your car, the current condition is recorded on your Plan Schedule — any existing chips, dents or scratches go on there. That way, anything new that happens after delivery is clearly covered. Pre-existing damage is excluded from the plan.
Yes — £25 per repair request (per visit), payable when you book the appointment. That covers however many of the 4 allowed repairs you do in that visit.
Yes — within 30 days of the start date, if no maintenance has been used, you get a full refund. After 30 days, the plan can be cancelled at any time but you won't be entitled to a refund.
The plan also ends if you move outside the UK or reach your total repair limit. Talk to your Carsa team about transfer terms when selling the vehicle.
Certain MPV / van-derived models — including Citroen Berlingo/Spacetourer, Fiat Qubo, Ford Tourneo, Hyundai I800, Mercedes V Class/Viano, Nissan NV200/NV300, Peugeot Partner/Rifter/Traveller, Renault Trafic, Toyota Pro-ace Verso, Vauxhall Combo Life/Vivaro Life and VW Transporter/Caravelle. Also: motorbikes, motorhomes, commercial vehicles, taxis, driving school cars and fleet/pool cars.
Add it at handover. Keep it optional.
The plan is optional and can be removed before you take delivery. Once cover starts, the 30-day refund window applies — and pre-existing damage will be recorded on your Plan Schedule.
Keep your car looking sharp.
For 36 months.
Speak to your Carsa team to add Shine! Protect Cosmetic Maintenance to your purchase.
Shine! Protect Cosmetic Maintenance is provided by Take the Weekend Off Limited T/A Shine! and administered by AutoProtect Administration Limited. Carsa Limited is the supplying dealer. This is a maintenance plan, not an insurance product, and is not regulated by the Financial Conduct Authority. Repairs are professional cosmetic techniques that blend and weatherproof the damage — they are not factory restorations. Plan covers painted body panels only. Vehicle must be under 7 years old at plan start. Coverage limited to England, Scotland (mainland), Wales and Northern Ireland. £25 call-out fee per repair request. Maximum 4 repairs per request, maximum 7 repairs per 12-month period, maximum 21 repairs across the 36-month plan. Pre-existing damage is recorded on your Plan Schedule and is excluded. All repairs require authorisation from the Administrator before work begins. 30-day refund period from plan start date, provided no maintenance work has been carried out. Certain MPV and van-derived vehicles are not eligible for the plan.
Talk to us, anytime.
Our friendly team is just a message or call away.