FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

What is the difference between an instant and guaranteed valuation?

An instant valuation gives you an estimated price based on the information you provide online and some presumptions we have made about your vehicle. A guaranteed valuation is our detailed offer after you have shared additional information with us and this is the amount we commit to paying subject to the vehicle matching the details provided at your handover inspection.

What do I need to bring to my appointment?

Please bring your vehicle, your photo card driving licence and your V5C logbook. Please bring all service records you have for your vehicle. We would also recommend giving your car a clean beforehand as it helps us assess the condition more accurately.

Do I need to inform my insurance company before the handover?

You should maintain insurance on your vehicle until the sale is complete. After your handover appointment contact your insurance company to cancel your policy. You may be entitled to a refund for any remaining months of coverage.

Can I reschedule or cancel my appointment?

Yes please call us as soon as possible and we will find you a new slot.

Can I sell my car to Carsa if I have outstanding finance

If your car has outstanding finance, you can only sell your car to Carsa if you are part exchanging. This means you must also buy a car from Carsa.

Do you charge any fees when selling my car to Carsa?

No, our valuation and vehicle purchase service is completely free with no hidden fees.

What condition does my car need to be in for you to purchase it?

We purchase vehicles in various conditions however the condition will affect the valuation. We look for vehicles that are roadworthy safe and legally drivable with no significant accident damage or modifications.

Do you purchase commercial vehicles or only private cars?

We do not purchase commercial vehicles from customers.

Do you offer cashback on a part exchange

There are a few scenarios where we would offer cash back on a part exchange, for example if the car you are buying is worth less than your part exchange. If you have a specific question about your situation, then please give us a call.To initiate the process, find the car you want to book on our website and book a handover with our online booking tool.

How long does it take to remove a private plate and return to the original?

If you apply online, the change can often be completed immediately. By post, it usually takes 2–6 weeks, but can be as quick as 3 days. If the DVLA needs to inspect your car, it may take longer.

Can I put a private plate on a car with finance?

Yes, but you’ll need permission from your finance company before making the change.

How do I put my private plate onto my new car?

After Carsa registers your new car in your name, the DVLA will post you a new V5. You can then use the document reference number from that V5 to assign your private plate to your new car via the gov.uk website.

I’m part exchanging, but have a private plate on my car. Is there anything I need to consider?

If you don’t want to keep the private plate, the process is simpler as you do not need to put your plate on retention. You will just need to bring your V5, service documents, and spare key. If you want to keep the private plate you will need to put the private plate on retention with the DVLA before your appointment. You can do this here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-ofOnce you’ve done that, the DVLA will send you a new V5. You must bring the new V5 to your appointment. If you don’t bring the V5, we won’t be able to accept your part exchange. You will also need to bring service documents and a spare key if you have one.

Will a private plate affect my insurance?

Normally, no — private plates don’t affect your premium, as insurers don’t treat them as a modification. Still, it’s best to confirm with your provider.

I’m part exchanging but have lost my V5

You will need your V5 to part exchange a car with Carsa. You can apply for a new V5 on the DVLA website

I’ve booked an appointment, what do I need to bring?

You’ll need to bring your driving licence. If you’re part exchanging, please also bring your V5, service documents, and spare key. If you’re part exchanging and have a private plate, please refer to this FAQ about part exchanging with a private plate

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