FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Can I get two cars on finance?

Yes, some customers are able to take finance on more than one vehicle, as long as their credit profile and affordability are strong enough. Lenders may ask for extra documents or a clear reason for needing a second car.

Finance
can-i-get-two-cars-on-finance
Can I get finance with no UK credit history?

Yes, some specialist lenders will consider customers with no UK credit history, although they may ask for additional documents. These can include proof of your right to remain in the UK, two proofs of address, and an international driving licence. 

If you’re unsure, check your eligibility with our finance tool — it’s a simple way to see whether you’re likely to be eligible for car finance

Finance
can-i-get-finance-with-no-uk-credit-history
Can I get finance if I have negative equity or an existing car on finance?

It can be possible. Some lenders will work with customers who have existing finance or a small amount of negative equity (where the car is worth less than the outstanding balance). For example, if you part-exchange your car, the existing finance can sometimes be settled as part of the new deal.

To understand how much negative equity you have, you can get a part exchange quote on our website by following this link or by calling us up and speaking to an agent.

Finance
can-i-get-finance-if-i-have-negative-equity-or-an-existing-car-on-finance
Can I get car finance without a balloon payment?

Yes. If you’d prefer not to have a balloon (final) payment, a Hire Purchase (HP) agreement might be more suitable. With HP, you make fixed monthly payments until the balance is cleared, and once the final payment is made (plus any small option-to-purchase fee), the car is yours outright.

Finance
can-i-get-car-finance-without-a-balloon-payment
Are PCP and HP eligibility criteria different?

Yes, they can be. PCP (Personal Contract Purchase) sometimes has stricter criteria, because it involves a larger deferred payment (the optional final payment). HP (Hire Purchase) tends to be more straightforward, as you’re paying the full balance of the car over the term. Ultimately, it depends on the individual lender’s requirements.

Finance
are-pcp-and-hp-eligibility-criteria-different
Can I get good car finance with a large deposit?

A larger deposit usually lowers your monthly payments and may improve your chances of being accepted. However, on PCP (Personal Contract Purchase) agreements, some lenders cap the maximum deposit you can put down. 

If you want to understand how a larger deposit may increase your monthly payments, find a car on our website and use the finance calculator on the page. You can adjust the deposit, term, and mileage (for PCP) to see how the payments change.

Finance
can-i-get-good-car-finance-with-a-large-deposit
Can I get car finance with no deposit?

Yes, many lenders offer no-deposit finance, meaning you can drive away without paying anything upfront. Keep in mind that putting down a deposit can reduce your monthly payments, so it’s worth experimenting with the calculator on our car pages to see the difference.

If you want to understand how much the monthly payments may be on a vehicle, find a car on our website and use the finance calculator on the page. You can adjust the deposit, term, and mileage (for PCP) to see how the payments change.

Finance
can-i-get-car-finance-with-no-deposit
Can I get a new car with existing finance?

It’s often possible. Some lenders may require you to settle your existing finance agreement first, which can be done by part-exchanging your current car or selling it privately. Others may allow you to take out a second agreement if your credit profile and affordability are strong enough. To see what applies in your case, start with our free eligibility tool.

Finance
can-i-get-a-new-car-with-existing-finance
This is some text inside of a div block.
Do you offer cashback on a part exchange

There are a few scenarios where we would offer cash back on a part exchange, for example if the car you are buying is worth less than your part exchange. If you have a specific question about your situation, then please give us a call.To initiate the process, find the car you want to book on our website and book a handover with our online booking tool.

How long does it take to remove a private plate and return to the original?

If you apply online, the change can often be completed immediately. By post, it usually takes 2–6 weeks, but can be as quick as 3 days. If the DVLA needs to inspect your car, it may take longer.

Can I put a private plate on a car with finance?

Yes, but you’ll need permission from your finance company before making the change.

How do I put my private plate onto my new car?

After Carsa registers your new car in your name, the DVLA will post you a new V5. You can then use the document reference number from that V5 to assign your private plate to your new car via the gov.uk website.

I’m part exchanging, but have a private plate on my car. Is there anything I need to consider?

If you don’t want to keep the private plate, the process is simpler as you do not need to put your plate on retention. You will just need to bring your V5, service documents, and spare key. If you want to keep the private plate you will need to put the private plate on retention with the DVLA before your appointment. You can do this here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-ofOnce you’ve done that, the DVLA will send you a new V5. You must bring the new V5 to your appointment. If you don’t bring the V5, we won’t be able to accept your part exchange. You will also need to bring service documents and a spare key if you have one.

Will a private plate affect my insurance?

Normally, no — private plates don’t affect your premium, as insurers don’t treat them as a modification. Still, it’s best to confirm with your provider.

I’m part exchanging but have lost my V5

You will need your V5 to part exchange a car with Carsa. You can apply for a new V5 on the DVLA website

I’ve booked an appointment, what do I need to bring?

You’ll need to bring your driving licence. If you’re part exchanging, please also bring your V5, service documents, and spare key. If you’re part exchanging and have a private plate, please refer to this FAQ about part exchanging with a private plate

Search for your next car today

Explore our extensive selection of quality used cars and find the perfect match for you.

Talk to a real person, anytime.

Our friendly team is just a message or call away.

Email

Reach us anytime at your convenience.

Phone

Call us for quick support and guidance.

0330 040 1031

Finance eligibility

Takes 30 secs and has no impact on your credit score.

Car Valuation

Get a no-obligation valuation on your vehicle.