FAQs

Yes, if you take out a CarsaCover policy, we will share the necessary information with Assurant (the underwriter) to set up and administer your cover. Your personal data will be handled securely and only used for the purposes of providing the insurance/warranty service. We don't share data beyond what's required for your policy.

CarsaCover is the name of our extended warranty and insurance package offerings. It refers to the optional plans you can get for added peace of mind after the standard 90-day warranty. Under CarsaCover, there are products like extended mechanical breakdown warranty, as well as cosmetic protection plans (like scratch & dent, alloy wheel cover, tyre insurance, etc.). It’s basically our suite of aftercare insurance products to help cover you against unexpected costs.

Yes. Carsa offers optional home delivery across most of mainland UK. We use a trusted logistics partner to provide this service, and the fee we charge simply covers what they charge us to move the vehicle safely to your address. If you choose home delivery, there is an additional delivery fee to cover the transport cost. The amount depends on the distance (we’ll let you know the exact fee upfront before you commit). If you opt to collect the car from one of our branches, there’s no fee for collection. So, collection is free, and delivery has a charge which varies by location.

Yes, anyone can choose to collect their car from a Carsa branch instead of having it delivered. If you prefer collection, just let us know and we’ll arrange to have the car at the branch for you.

Yes, you can choose to pay for CarsaCover upfront in a single payment. If you prefer, you might also have the option to spread the cost (for example, adding it to your monthly finance). But a one-time payment is absolutely fine and many people do pay the full amount at purchase.

You can visit any Carsa branch during its open hours. For a Click & Collect, it’s best to have arranged your purchase or reservation online first, then you’ll come in to pick up the car. If you just want to look around or speak with our team, you’re welcome to drop by, but if you want to see a specific car, we recommend booking an appointment so the car is there and ready.

To find your nearest Carsa branch, you can use the location finder on our website or get in touch with us with your postcode. We have about 10 Carsa Stores around the country. Let us know where you are, and we’ll point you to the closest one.

It depends on the specific CarsaCover product. For example, extended warranty can be purchased for different durations (one year, two years, up to four years). Cosmetic insurance policies (like scratch & dent, alloy, tyre) often last for a fixed term, usually 1 to 3 years. The exact length will be chosen by you at purchase and will be clearly stated in your policy documents. Typically, all these coverages start from your purchase date and run for the selected term.