FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

What makes Carsa different from other used car sellers?

You get rigorous inspections, transparent history, a free warranty, and friendly nationwide service. Our prices are also on average £700 below the market average.

Are there any extra fees I should be aware of?

Just a clear £149 admin fee covering inspection, HPI certificate, DVLA registration and the 3‑month warranty. All optional extras are quoted up‑front.

How does Carsa ensure its used cars are high quality?

Every Carsa vehicle undergoes a thorough vehicle inspection and has an Autotrader provenance check so you can trust its condition and background.

Do Carsa vehicles come with an MOT and service history?

All cars are sold with a valid MOT. Any available service history is provided, and our team is transparent about prior usage so you know exactly what you’re buying.

Are Carsa’s cars history‑checked (Auto Trader Provenance Check)?

Yes. We run an official Autotrader Provenance Check. This confirm that there is no outstanding finance, theft or write‑off history, and to verify mileage.

Can I extend or upgrade my warranty?

Absolutely. You can purchase an extended Platinum warranty for up to four extra years of cover beyond the free 3‑month warranty.

How does the Reserve & Collect process work?

Reserve a car online with a small refundable deposit. We prepare it (usually 3–5 days) and schedule your hand‑over for collection or delivery.

Why has the list price of a car changed?

Our prices can adjust based on market conditions. We regularly re-price our cars using Auto Trader’s data and live market movements. If you see a list price change, it’s likely because the market value of similar cars shifted. Rest assured, any price updates are made to keep our pricing fair and competitive – we don’t change prices arbitrarily.

How do I choose the right car for me?

Take your time to think about what matters most to you – like budget, size, fuel type and features. You can browse our stock online using filters (for example, if you need a family SUV or a small city car). We also have friendly advisors who can help discuss options if you’re unsure. Basically, start with what you need from a car, and we’ll help you find a great match.

Can I get a discount for buying at a Carsa Store?

Buying at a Carsa Store won’t get you an extra discount – we price all our cars competitively upfront, whether you buy online or in-store. Our no-haggle pricing means you’re already getting our best price. So the cost will be the same great deal, wherever you complete the purchase.

Are your prices negotiable?

Our prices aren’t negotiable. We operate a transparent no-haggle policy – the price you see is our best price. This way, every customer gets the same fair deal without needing to negotiate. We regularly review our prices against the market to keep them competitive, so you can trust you’re getting a good value.

Can I negotiate on the price of a car at a Carsa Store?

No – the price is the same whether you’re at a Carsa Store or online. We have a no-haggle policy, so our prices are fixed and fair. You won’t be able to negotiate a lower price at the store; we’ve already done the work to price it competitively, so you can buy without the back-and-forth.

Can I buy a car at a Carsa Store?

Yes, you can. We have physical Carsa Stores (branches) you can visit. Even though you might browse and reserve online, the actual purchase and handover will happen at one of our stores. At the store, you can view the car, take a test drive (by appointment), and complete the paperwork with our team’s help.

Should I cancel tax and insurance?

Yes, but only after you've handed the car over. It needs to stay taxed and insured up until then, especially if you're still driving it.

Do I need to tell the DVLA after I part exchange?

Yes, once you hand over your car, it's your responsibility to inform the DVLA. You can do this online or by sending them the yellow slip (V5C/3) from your logbook.

Search for your next car today

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Email

Reach us anytime at your convenience.

sales@carsa.co.uk

Phone

Call us for quick support and guidance.

0330 040 1031