FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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What makes Carsa different from other used car sellers?

You get rigorous inspections, transparent history, a free warranty, and friendly nationwide service. Our prices are also on average £700 below the market average.

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Are there any extra fees I should be aware of?

Just a clear £149 admin fee covering inspection, HPI certificate, DVLA registration and the 3‑month warranty. All optional extras are quoted up‑front.

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How does Carsa ensure its used cars are high quality?

Every Carsa vehicle undergoes a thorough vehicle inspection and has an Autotrader provenance check so you can trust its condition and background.

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Do Carsa vehicles come with an MOT and service history?

All cars are sold with a valid MOT. Any available service history is provided, and our team is transparent about prior usage so you know exactly what you’re buying.

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Are Carsa’s cars history‑checked (Auto Trader Provenance Check)?

Yes. We run an official Autotrader Provenance Check. This confirm that there is no outstanding finance, theft or write‑off history, and to verify mileage.

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Can I extend or upgrade my warranty?

Absolutely. You can purchase an extended Platinum warranty for up to four extra years of cover beyond the free 3‑month warranty.

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How does the Reserve & Collect process work?

Reserve a car online with a small refundable deposit. We prepare it (usually 3–5 days) and schedule your hand‑over for collection or delivery.

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What do I need to part exchange?

To make the handover smooth, just bring your V5C logbook, MOT certificate, service history (if you've got it), any spare keys, and a settlement letter if your car's on finance.

How do I know I'm getting a fair price?

We base your valuation on real-time market data from similar cars across the UK, so you get a competitive, no-haggle offer right from the start.

Who can I contact if I need help or have questions?

Our sales team & customer care team are available to call on 0330 040 1031 or email sales@carsa.co.uk / customercare@carsa.co.uk. We are happy to help before or after your purchase.

What payment methods do you accept?

Deposits up to £200 can be paid by card; balances must be by bank transfer or finance. We cannot accept large cash payments.

Can I add extras like paint protection or a dash cam?

Yes. Options include GardX lifetime paint/interior protection, Nextbase dash cams, and a Tyre & Alloy Care Plan. After placing your order you can discuss these options with a representative.

Do you offer financing options for buying a car?

We’re FCA‑authorised and work with several lenders to offer HP or PCP finance. You can also use outside finance (a separate admin fee may apply).

Is the car taxed and insured when I buy it?

You’ll need to arrange road tax and insurance from the day you take ownership; we handle the DVLA registration transfer for you.

Do you offer dash cams or other accessories with the car?

Yes. We can supply and install Nextbase front‑and‑rear dash cams and other accessories like tailored mats—just let us know at checkout.

Search for your next car today

Explore our extensive selection of quality used cars and find the perfect match for you.

Talk to a real person, anytime.

Our friendly team is just a message or call away.

Email

Reach us anytime at your convenience.

sales@carsa.co.uk

Phone

Call us for quick support and guidance.

0330 040 1031