FAQs

An instant valuation gives you an estimated price based on the information you provide online and some presumptions we have made about your vehicle. A guaranteed valuation is our detailed offer after you have shared additional information with us and this is the amount we commit to paying subject to the vehicle matching the details provided at your handover inspection.

Please bring your vehicle, your photo card driving licence and your V5C logbook. Please bring all service records you have for your vehicle. We would also recommend giving your car a clean beforehand as it helps us assess the condition more accurately.

You should maintain insurance on your vehicle until the sale is complete. After your handover appointment contact your insurance company to cancel your policy. You may be entitled to a refund for any remaining months of coverage.

Yes please call us as soon as possible and we will find you a new slot.

If your car has outstanding finance, you can only sell your car to Carsa if you are part exchanging. This means you must also buy a car from Carsa.

No, our valuation and vehicle purchase service is completely free with no hidden fees.

We purchase vehicles in various conditions however the condition will affect the valuation. We look for vehicles that are roadworthy safe and legally drivable with no significant accident damage or modifications.

We do not purchase commercial vehicles from customers.