FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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Will my data be shared with Assurant?

Yes, if you take out a CarsaCover policy, we will share the necessary information with Assurant (the underwriter) to set up and administer your cover. Your personal data will be handled securely and only used for the purposes of providing the insurance/warranty service. We don't share data beyond what's required for your policy.

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What is CarsaCover?

CarsaCover is the name of our extended warranty and insurance package offerings. It refers to the optional plans you can get for added peace of mind after the standard 90-day warranty. Under CarsaCover, there are products like extended mechanical breakdown warranty, as well as cosmetic protection plans (like scratch & dent, alloy wheel cover, tyre insurance, etc.). It’s basically our suite of aftercare insurance products to help cover you against unexpected costs.

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Does Carsa offer delivery?

Yes. Carsa offers optional home delivery across most of mainland UK. We use a trusted logistics partner to provide this service, and the fee we charge simply covers what they charge us to move the vehicle safely to your address. If you choose home delivery, there is an additional delivery fee to cover the transport cost. The amount depends on the distance (we’ll let you know the exact fee upfront before you commit). If you opt to collect the car from one of our branches, there’s no fee for collection. So, collection is free, and delivery has a charge which varies by location.

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Is collection available to everyone?

Yes, anyone can choose to collect their car from a Carsa branch instead of having it delivered. If you prefer collection, just let us know and we’ll arrange to have the car at the branch for you.

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Can I pay for CarsaCover in one payment?

Yes, you can choose to pay for CarsaCover upfront in a single payment. If you prefer, you might also have the option to spread the cost (for example, adding it to your monthly finance). But a one-time payment is absolutely fine and many people do pay the full amount at purchase.

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How can I visit a Carsa store?

You can visit any Carsa branch during its open hours. For a Click & Collect, it’s best to have arranged your purchase or reservation online first, then you’ll come in to pick up the car. If you just want to look around or speak with our team, you’re welcome to drop by, but if you want to see a specific car, we recommend booking an appointment so the car is there and ready.

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Where’s my nearest Carsa store?

To find your nearest Carsa branch, you can use the location finder on our website or get in touch with us with your postcode. We have about 10 Carsa Stores around the country. Let us know where you are, and we’ll point you to the closest one.

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How long does each CarsaCover policy last?

It depends on the specific CarsaCover product. For example, extended warranty can be purchased for different durations (one year, two years, up to four years). Cosmetic insurance policies (like scratch & dent, alloy, tyre) often last for a fixed term, usually 1 to 3 years. The exact length will be chosen by you at purchase and will be clearly stated in your policy documents. Typically, all these coverages start from your purchase date and run for the selected term.

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How much car finance can I get?

There isn’t one set amount, because it depends on your income, credit history, affordability checks and budget. For example, someone with a stable income and strong credit profile may be approved for more finance than someone with limited income.

If you want to understand how much the monthly payments may be on a vehicle, find a car on our website and use the finance calculator on the page. You can adjust the deposit, term, and mileage (for PCP) to see how the payments change.

If you want to understand what your APR may be, and how much you could afford, use our free eligibility checker. This won’t impact your credit score and takes a couple of minutes.

Can I get a car on finance?

In most cases, yes — as long as you meet a lender’s criteria. That means being at least 18, living in the UK, and showing proof of income. From there, the amount and type of finance available to you depends on your personal circumstances. 

Our free eligibility checker will give you a view on whether you’re likely to be eligible for car finance. This won’t impact your credit score.

Am I eligible for car finance if I’m self-employed, on a zero-hours contract or not in full-time work?

Yes, you can still apply for finance if you’re self-employed, work irregular hours, or don’t have a full-time contract. Lenders may simply ask for extra proof of income — such as recent payslips, bank statements, or tax returns. If you’re unsure how this might apply to you, our eligibility tool is the fastest way to check without impacting your credit score.

Can I get car finance if I’m on benefits or Universal Credit?

Yes, some lenders will consider applications from people who receive benefits or Universal Credit, as long as you can show a steady income and demonstrate you can manage the repayments. A good credit history will make acceptance more likely. 

If you’re not sure, use our free eligibility tool to see whether you’re likely to be eligible for car finance. This is free and won’t impact your credit score.

Can I get car finance?

If you’re over 18, live in the UK, and can prove your income, there’s a good chance you’ll be eligible for finance through one of our lending partners. Final approval will depend on your credit history and affordability checks. 

The easiest way to be sure is to run a quick check with our eligibility tool.

Can I get car finance on a provisional licence?

Some lenders will consider applications from customers with a provisional licence, although you’ll have more options once you pass your driving test. With a provisional, lenders may limit the amount they’re willing to lend, or ask for extra steps such as a joint hirer or proof of a booked test date.

Can I get car finance with bad credit, CCJs, IVAs or bankruptcy?

Having a poor credit history doesn’t automatically mean you’ll be declined. At Carsa, we work with a wide panel of lenders, some of whom specialise in customers with CCJs, IVAs or even past bankruptcies. Approval can be more challenging, and you may be asked for extra proof of income, or, in the case of an IVA, consent from your insolvency company.

The best way to check is to use our free finance eligibility tool. It shows you your options instantly without leaving a mark on your credit file.

How can I get car finance?

At Carsa, we make it easy to apply for finance in the way that suits you best. You can:

  • Apply online by finding a car on site and then selecting Reserve & Collect
  • Speak with a specialist over the phone for tailored advice.
  • Visit a Carsa showroom and apply in person.

Lenders will normally check your income, credit profile, and ID, and may ask for extra documents such as bank statements or payslips. If you’re unsure whether you’ll be accepted, our free eligibility tool is the best place to start. It won’t affect your credit score, and it gives you a clear idea of your options.

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Email

Reach us anytime at your convenience.

sales@carsa.co.uk

Phone

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0330 040 1031