FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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What happens when my CarsaCover policy ends?

When your cover period ends, that protection simply expires. If you want to continue having cover, you might have the option to extend or renew it (for example, purchase another year of extended warranty if the car is still eligible). Otherwise, any claims after expiration wouldn't be covered. We or Assurant might contact you near the end of the term with renewal options if available.

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Who do you work with to provide CarsaCover?

We partner with Assurant to provide our CarsaCover products. Assurant is a leading insurance provider that underwrites and administers the extended warranty and related protection plans. So while Carsa offers the cover, it’s backed and managed by Assurant to ensure a reliable service.

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Do I get breakdown assistance with CarsaCover extended warranty?

Yes, if you have CarsaCover extended warranty (Platinum Cover), it includes breakdown assistance for the term of the warranty. That means you'll have cover for roadside assistance/recovery should your car break down during the warranty period, typically provided through our partner breakdown service.

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What’s the CarsaCover cancellation policy?

You can cancel CarsaCover policies if needed. Typically, there's a cooling-off period (often 14 days from purchase) where you can cancel for a full refund, provided you haven't made a claim. If you cancel after that period, you may receive a pro-rata refund for the unused portion, minus any admin fee, depending on the specific terms of the policy. It's best to check your CarsaCover policy documents for the exact cancellation terms, or contact us and we'll help you with the process.

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How can I make a claim on my CarsaCover tyre insurance policy?

To claim on the CarsaCover tyre insurance, just reach out to customer care. Let them know which tyre was damaged and how. They will usually direct you to an approved tyre center or send an inspector. If the damage is covered (like irreparable punctures or sidewall damage, depending on the policy terms), they will authorize replacement of the tyre. Follow their instructions and the tyre will be replaced under the policy (you may need to pay any excess if applicable).

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Does CarsaCover cover pre-existing damage?

No, any pre-existing damage or issues wouldn’t be covered by a CarsaCover policy. Extended warranties and insurance plans cover you for new problems that occur after the policy starts. For example, if your car already had a scratch or a mechanical fault before taking out CarsaCover, that wouldn’t be claimable. CarsaCover is there to protect you going forward against unexpected repairs or new accidental damage.

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How do CarsaCover payments work?

You can either pay for CarsaCover up front in a single payment, or sometimes we offer the option to spread the cost as part of your finance or via a payment plan. The details will be provided when you opt for the cover. Essentially, we try to make it convenient, either adding it to your car's finance agreement or paying separately by card. Our sales team will go over the payment options for any CarsaCover products you choose.

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I'm selling my car. Can I transfer CarsaCover to the new owner?

In most cases, yes. The extended warranty (and possibly other CarsaCover protections) can be transferred to the new owner when you sell your car privately. Just contact us or the warranty provider to let them know you’re selling the car and want to transfer the cover. They will update the details to the new owner. If you trade the car in to a dealer, it may depend on the policy conditions. But generally for private sales, CarsaCover extended warranties are transferable to the next owner.

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How much car finance can I get?

There isn’t one set amount, because it depends on your income, credit history, affordability checks and budget. For example, someone with a stable income and strong credit profile may be approved for more finance than someone with limited income.

If you want to understand how much the monthly payments may be on a vehicle, find a car on our website and use the finance calculator on the page. You can adjust the deposit, term, and mileage (for PCP) to see how the payments change.

If you want to understand what your APR may be, and how much you could afford, use our free eligibility checker. This won’t impact your credit score and takes a couple of minutes.

Can I get a car on finance?

In most cases, yes — as long as you meet a lender’s criteria. That means being at least 18, living in the UK, and showing proof of income. From there, the amount and type of finance available to you depends on your personal circumstances. 

Our free eligibility checker will give you a view on whether you’re likely to be eligible for car finance. This won’t impact your credit score.

Am I eligible for car finance if I’m self-employed, on a zero-hours contract or not in full-time work?

Yes, you can still apply for finance if you’re self-employed, work irregular hours, or don’t have a full-time contract. Lenders may simply ask for extra proof of income — such as recent payslips, bank statements, or tax returns. If you’re unsure how this might apply to you, our eligibility tool is the fastest way to check without impacting your credit score.

Can I get car finance if I’m on benefits or Universal Credit?

Yes, some lenders will consider applications from people who receive benefits or Universal Credit, as long as you can show a steady income and demonstrate you can manage the repayments. A good credit history will make acceptance more likely. 

If you’re not sure, use our free eligibility tool to see whether you’re likely to be eligible for car finance. This is free and won’t impact your credit score.

Can I get car finance?

If you’re over 18, live in the UK, and can prove your income, there’s a good chance you’ll be eligible for finance through one of our lending partners. Final approval will depend on your credit history and affordability checks. 

The easiest way to be sure is to run a quick check with our eligibility tool.

Can I get car finance on a provisional licence?

Some lenders will consider applications from customers with a provisional licence, although you’ll have more options once you pass your driving test. With a provisional, lenders may limit the amount they’re willing to lend, or ask for extra steps such as a joint hirer or proof of a booked test date.

Can I get car finance with bad credit, CCJs, IVAs or bankruptcy?

Having a poor credit history doesn’t automatically mean you’ll be declined. At Carsa, we work with a wide panel of lenders, some of whom specialise in customers with CCJs, IVAs or even past bankruptcies. Approval can be more challenging, and you may be asked for extra proof of income, or, in the case of an IVA, consent from your insolvency company.

The best way to check is to use our free finance eligibility tool. It shows you your options instantly without leaving a mark on your credit file.

How can I get car finance?

At Carsa, we make it easy to apply for finance in the way that suits you best. You can:

  • Apply online by finding a car on site and then selecting Reserve & Collect
  • Speak with a specialist over the phone for tailored advice.
  • Visit a Carsa showroom and apply in person.

Lenders will normally check your income, credit profile, and ID, and may ask for extra documents such as bank statements or payslips. If you’re unsure whether you’ll be accepted, our free eligibility tool is the best place to start. It won’t affect your credit score, and it gives you a clear idea of your options.

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sales@carsa.co.uk

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0330 040 1031