FAQs
Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.
Yes, some lenders will consider applications from people who receive benefits or Universal Credit, as long as you can show a steady income and demonstrate you can manage the repayments. A good credit history will make acceptance more likely.
If you’re not sure, use our free eligibility tool to see whether you’re likely to be eligible for car finance. This is free and won’t impact your credit score.
If you’re over 18, live in the UK, and can prove your income, there’s a good chance you’ll be eligible for finance through one of our lending partners. Final approval will depend on your credit history and affordability checks.
The easiest way to be sure is to run a quick check with our eligibility tool.
Some lenders will consider applications from customers with a provisional licence, although you’ll have more options once you pass your driving test. With a provisional, lenders may limit the amount they’re willing to lend, or ask for extra steps such as a joint hirer or proof of a booked test date.
Having a poor credit history doesn’t automatically mean you’ll be declined. At Carsa, we work with a wide panel of lenders, some of whom specialise in customers with CCJs, IVAs or even past bankruptcies. Approval can be more challenging, and you may be asked for extra proof of income, or, in the case of an IVA, consent from your insolvency company.
The best way to check is to use our free finance eligibility tool. It shows you your options instantly without leaving a mark on your credit file.
At Carsa, we make it easy to apply for finance in the way that suits you best. You can:
- Apply online by finding a car on site and then selecting Reserve & Collect
- Speak with a specialist over the phone for tailored advice.
- Visit a Carsa showroom and apply in person.
Lenders will normally check your income, credit profile, and ID, and may ask for extra documents such as bank statements or payslips. If you’re unsure whether you’ll be accepted, our free eligibility tool is the best place to start. It won’t affect your credit score, and it gives you a clear idea of your options.
Cars come with a manufacturer warranty when new, usually lasting a set number of years or miles. How much cover is left will depend on the car’s age, mileage and the manufacturer’s terms, so we can’t guarantee this for every vehicle. The best way to confirm the exact cover is to check directly with the manufacturer.
If you’d like extra cover, we have warranty products available at the time of purchase.
A lot of our vehicles do come with two keys, but we can only guarantee that each car has at least one. If the car has two keys, we’ll provide both.Because keys can occasionally be misplaced or damaged during transport or preparation, we can only confirm the exact number at the point of test drive. To secure your car for a test drive, simply find it on our website and book with a refundable deposit.
All electric cars use manufacturer-made batteries that are designed to last many years. Modern electric car batteries are carefully managed with cooling systems and safety margins, so they usually last for the lifetime of the car. We don’t provide battery health reports ourselves, so for the most up-to-date details on battery health or warranty cover, please check directly with the manufacturer.
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