FAQs

No problem at all. If you need to change or cancel your appointment, just let us know as soon as you can. You can contact the store or our customer support, and we’ll help you reschedule or cancel the booking. We understand that plans change – we’ll work with you to find a new time if needed.

Certainly. When you visit a Carsa Store, our team will be more than happy to assist you in finding the right car. You can tell us what you’re looking for (budget, size, features, etc.), and our friendly advisors will help point you towards options that fit your needs. We’re there to make the car-buying process easier for you.

Yes, of course. We will hand over any available documents when you get the car. That includes things like the car’s service book or print-out of its service history, the latest MOT certificate (if applicable), and any other papers (like the user manual or spare key info). The V5C logbook will be sent to you by the DVLA after the sale is registered, but everything else we have, we’ll pass to you at collection or delivery.

Yes, we do. Carsa has service centres that can handle MOTs (as well as servicing and repairs). You can book an MOT through our Carsa Service website or by contacting one of our service centres directly. We have dedicated service locations (for example in Bolton, Cannock, Halesowen, and Towcester) ready to help with MOTs and maintenance.

No, we don’t sell cars that have been written off or in serious accidents. Every vehicle we stock undergoes thorough history checks (for theft, write-off status, etc.), and we only sell cars with a clean title. So you won’t find any Category C/N/S/D write-offs in our inventory. If a car has had minor repairs in the past, that can happen, but anything that was an insurance write-off is not sold by Carsa.

Our prices can adjust based on market conditions. We regularly re-price our cars using Auto Trader’s data and live market movements. If you see a list price change, it’s likely because the market value of similar cars shifted. Rest assured, any price updates are made to keep our pricing fair and competitive – we don’t change prices arbitrarily.

Take your time to think about what matters most to you – like budget, size, fuel type and features. You can browse our stock online using filters (for example, if you need a family SUV or a small city car). We also have friendly advisors who can help discuss options if you’re unsure. Basically, start with what you need from a car, and we’ll help you find a great match.

Buying at a Carsa Store won’t get you an extra discount – we price all our cars competitively upfront, whether you buy online or in-store. Our no-haggle pricing means you’re already getting our best price. So the cost will be the same great deal, wherever you complete the purchase.