FAQs

Our prices aren’t negotiable. We operate a transparent no-haggle policy – the price you see is our best price. This way, every customer gets the same fair deal without needing to negotiate. We regularly review our prices against the market to keep them competitive, so you can trust you’re getting a good value.

No – the price is the same whether you’re at a Carsa Store or online. We have a no-haggle policy, so our prices are fixed and fair. You won’t be able to negotiate a lower price at the store; we’ve already done the work to price it competitively, so you can buy without the back-and-forth.

Yes, you can. We have physical Carsa Stores (branches) you can visit. Even though you might browse and reserve online, the actual purchase and handover will happen at one of our stores. At the store, you can view the car, take a test drive (by appointment), and complete the paperwork with our team’s help.

Yes, but only after you've handed the car over. It needs to stay taxed and insured up until then, especially if you're still driving it.

Yes, once you hand over your car, it's your responsibility to inform the DVLA. You can do this online or by sending them the yellow slip (V5C/3) from your logbook.

If you're collecting your new car in person, yes, bring your part exchange with you. If you're having your new car delivered, we'll arrange to collect your old one when we drop off the new one.

If you want to keep it, you'll need to put it on retention with the DVLA before handover. If not, we can leave it on the car, just let us know your preference and we'll handle the rest. You can remove your private plate here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-off

That's no problem. Just let us know when you get your quote. Minor damage or mods are fine, they'll just be reflected in the valuation so everything stays fair and accurate.