FAQs
Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.
We can help with that. Typically, your car will initially be registered with its existing number plate. To add your personal plate, you’d go through the normal DVLA process. We’ll act on your behalf to facilitate the transfer if you’d like – just let us know. You’d need to pay any DVLA fees for the plate transfer. Usually, we’ll deliver the car with the original plate, and then help you swap to your private plate soon after.
We do prefer that you book an appointment, because our cars are kept secure and we prepare them for scheduled viewings. You’re welcome to drop in, but if you haven’t booked, we can’t guarantee the specific car you want to see will be readily available or on-site. To avoid any wait or disappointment, it’s best to arrange a viewing/test drive slot beforehand.
Yes – you can schedule an appointment to visit a Carsa Store. In fact, we recommend booking an appointment (especially for test drives) so we can ensure the car you’re interested in is ready and waiting for you. You can book online through our website or simply give us a call, and we’ll set up a convenient time for you.
No problem at all. If you need to change or cancel your appointment, just let us know as soon as you can. You can contact the store or our customer support, and we’ll help you reschedule or cancel the booking. We understand that plans change – we’ll work with you to find a new time if needed.
Certainly. When you visit a Carsa Store, our team will be more than happy to assist you in finding the right car. You can tell us what you’re looking for (budget, size, features, etc.), and our friendly advisors will help point you towards options that fit your needs. We’re there to make the car-buying process easier for you.
Yes, of course. We will hand over any available documents when you get the car. That includes things like the car’s service book or print-out of its service history, the latest MOT certificate (if applicable), and any other papers (like the user manual or spare key info). The V5C logbook will be sent to you by the DVLA after the sale is registered, but everything else we have, we’ll pass to you at collection or delivery.
Yes, we do. Carsa has service centres that can handle MOTs (as well as servicing and repairs). You can book an MOT through our Carsa Service website or by contacting one of our service centres directly. We have dedicated service locations (for example in Bolton, Cannock, Halesowen, and Towcester) ready to help with MOTs and maintenance.
No, we don’t sell cars that have been written off or in serious accidents. Every vehicle we stock undergoes thorough history checks (for theft, write-off status, etc.), and we only sell cars with a clean title. So you won’t find any Category C/N/S/D write-offs in our inventory. If a car has had minor repairs in the past, that can happen, but anything that was an insurance write-off is not sold by Carsa.
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