FAQs
Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.
The cost really depends on what needs doing. Labour and parts costs vary by the specific job. If your car needs extra work outside of what’s covered or standard, our service team would give you a quote beforehand. That quote will break down the cost for parts and the labour time involved. There isn’t a flat rate since it could be anything from new brake pads to a more complex repair. Rest assured, we’ll always inform you and get your approval for any additional work and costs.
You should follow the manufacturer’s recommendation for your specific car. Generally, most cars need servicing roughly once a year or every 10,000-12,000 miles (whichever comes first). Some newer models have service indicators that count down based on usage. The key is regular maintenance – at least annually – to keep things running smoothly. During your purchase, we can advise when the next service is due for your car, and after that just stick to yearly or mileage-based intervals as guided by the car’s handbook.
At the moment, we don’t offer pre-paid service plans. You would simply pay for services as you go. We’re here to service your car whenever you need, but we don’t have an ongoing maintenance subscription plan (often called a service plan). So just book in and pay per service as needed.
It depends on the car’s recommended schedule. Typically, cars should be serviced once a year or roughly every 10,000-12,000 miles (whichever comes first). If we’ve just serviced the car before delivery, your next service would likely be due in about a year from that service date. We’ll let you know the last service date and any upcoming due dates when you purchase the car.
If the car just had an MOT done as part of our prep, then your next MOT is due one year from that date. If it’s a nearly-new car under 3 years old that hasn’t needed an MOT yet, then its first MOT will be due when it turns 3 years old. We’ll let you know the MOT status and date when you buy the car, so you’ll know when to plan for the next one.
We allow one reservation or test drive per customer at a time. Reserving a car takes it off sale for others, so we stick to one car per appointment. If you're interested in multiple cars, we'd recommend reserving the one you're most keen on first. If it's not right for you, you can then reserve another.
Yes, one of our team members will accompany you on the test drive. They’re there to answer any questions about the car and for insurance purposes. It’s a relaxed ride – the colleague will sit in and guide you if needed, but you’ll get to drive and experience the car yourself.
We address all critical issues noted during inspection or MOT. If an MOT advisory pointed out something important (like brake pads nearing the limit or a tyre that will need replacement soon), our technicians will assess it. We typically fix safety-related advisories as part of reconditioning. Minor advisories that don’t affect safety might not be immediately fixed, but they will be noted. Rest assured, we won’t let anything that compromises the car’s roadworthiness slip through.
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