FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Do you offer home delivery for the cars?

Yes, nationwide delivery is available. Once the car is prepared we’ll book a convenient delivery date and bring it to your door.

Is a warranty included with the car?

Yes, every car includes a free 3‑month (90‑day) comprehensive mechanical & electrical warranty, plus roadside assistance for the same period.

What is the Tyre & Alloy Maintenance Plan?

An optional quarterly inspection plan covering puncture repairs (and up to 5 tyre replacements) plus minor alloy scuff repairs or contributions toward replacements.

What makes Carsa different from other used car sellers?

You get rigorous inspections, transparent history, a free warranty, and friendly nationwide service. Our prices are also on average £700 below the market average.

Are there any extra fees I should be aware of?

Just a clear £149 admin fee covering inspection, HPI certificate, DVLA registration and the 3‑month warranty. All optional extras are quoted up‑front.

How does Carsa ensure its used cars are high quality?

Every Carsa vehicle undergoes a thorough vehicle inspection and has an Autotrader provenance check so you can trust its condition and background.

Do Carsa vehicles come with an MOT and service history?

All cars are sold with a valid MOT. Any available service history is provided, and our team is transparent about prior usage so you know exactly what you’re buying.

Are Carsa’s cars history‑checked (Auto Trader Provenance Check)?

Yes. We run an official Autotrader Provenance Check. This confirm that there is no outstanding finance, theft or write‑off history, and to verify mileage.

Do I need to cancel my direct debits for road tax or insurance?

Yes. Once the sale is complete contact your insurance company to cancel your policy. The DVLA will automatically cancel your road tax and refund any full months remaining. Cancel any direct debits to avoid being charged again though you should wait until you have received your tax refund first.

How long is my guaranteed valuation valid for?

Your guaranteed valuation is valid for 7 days from the date it is issued provided the vehicles condition and details remain as described.

What happens after I accept your offer?

Once you accept our guaranteed valuation you will be able to select your preferred handover appointment time. You will receive a confirmation email with details of what to bring and what to expect on the day.

What happens at my appointment?

The process typically takes 30-45 minutes. We will inspect your vehicle verify your ID via YOTI then complete the paperwork and payment if you are happy to proceed.

What is my instant valuation based on?

Your instant valuation assumes your vehicle is in good condition with no mechanical issues has a full service history, no modifications and no missing items (keys manuals parcel shelf etc.). Your final valuation may be higher or lower depending on what we find at inspection.

What if I only have one key for my vehicle?

We can still purchase your vehicle with one key though having both keys and any spare fobs does help maximize your valuation. Please bring all keys you have available to your appointment.

Can I sell a vehicle with outstanding parking fines or penalties?

Any outstanding fines or penalties remain the responsibility of the registered keeper. We recommend settling these before your appointment to avoid any complications with the DVLA during the ownership transfer.

Will I receive confirmation of the sale?

Yes you will receive an email receipt once the sale is complete including details of the transaction and payment as well as our Terms and Conditions.