FAQs

Our technicians are highly qualified and experienced. They are trained professionals who specialise in inspecting and preparing used cars to a high standard. Every car undergoes a rigorous inspection by our technicians, who have lots of experience in the motor trade. In short, you can trust that knowledgeable, certified mechanics have checked over and serviced your car before sale.

No, we don’t offer GAP insurance. You would need to arrange GAP insurance separately if you want it.

We use high-quality parts that meet or exceed the original manufacturer specifications. Our service centres aren’t tied to a specific manufacturer, but any part we fit (for maintenance or repairs) will be OEM-approved or equivalent quality. So you can be confident that replacements – whether it’s brake pads, filters, or other components – are suitable for your car and won’t affect any remaining manufacturer warranty.

No – our service centres are open to everyone, not just Carsa customers. Whether you bought the car from us or elsewhere, you can still book it in at a Carsa service centre for maintenance, repairs, or MOTs. We’re happy to help any car owner with servicing.

Yes. We we partner with HiQ to provide servicing, so you can absolutely book your car in with us for routine servicing. Just visit our Carsa Service website or call the service centre, and you can schedule a service appointment at a location that’s convenient for you. We’ll be happy to continue taking care of your car’s maintenance.

The V5C logbook is sent to you by the DVLA after purchase. It usually takes a few weeks; typically you can expect it within up to 6-12 weeks by mail.

We’ll provide the service history documents to you when you get the car. If it’s digital, we’ll give you a printout or email, and if the car has a service booklet, that will be in the car’s documents pack. Essentially, at the point of handover (collection or delivery), we’ll hand you any service records or tell you how to access them. So you’ll have the history in hand right away.

The cost really depends on what needs doing. Labour and parts costs vary by the specific job. If your car needs extra work outside of what’s covered or standard, our service team would give you a quote beforehand. That quote will break down the cost for parts and the labour time involved. There isn’t a flat rate since it could be anything from new brake pads to a more complex repair. Rest assured, we’ll always inform you and get your approval for any additional work and costs.