FAQs

We don't have an affiliated insurance partner, but many customers use Cuvva for short-term cover — they offer policies from 1 day up to a year.

Yes, to take a test drive you must: be over 21 years old, have held your driving licence for at least 1 year, have not been involved in an accident in the last 3 years, have not been banned or excluded from driving, and have no more than 6 points on your licence. All test drives are accompanied by a member of our team. Please bring your driving licence with you.

Our free eligibility checker takes about 30 seconds and uses a soft credit check — so it won't affect your credit score. You'll need to provide your monthly budget, personal details (name, date of birth, contact info), address history for the last 3 years, and employment status. You'll then see your chance of approval, a personalised APR estimate, which finance types (HP or PCP) you may be eligible for, and an estimate of how much car you can afford based on your budget. These results are a guide to help you understand your options before you apply.

A guarantor is someone who agrees to be responsible for your car finance payments if you can't make them — essentially a safety net for the lender. They're typically a close friend or family member with a good credit history, usually over 21, and often a homeowner. Guarantor finance can help if you have a limited or poor credit history, as lenders feel more confident approving the loan with that extra security. However, guarantor car finance isn't that common these days — most finance providers don't offer it. If you're concerned about eligibility, we'd recommend trying our free soft credit check first (it won't affect your credit score), or considering a larger deposit to improve your chances.

Some of our lenders do offer finance for commercial or business use, but this may not be at the same rates shown on our website. Speak with our team and we can explore your options.

We provide the charging cables that come with the vehicle from our suppliers — typically this includes the home charging cable. For specific details about what's included with a particular car, please speak with one of our team who can check for you.

We don't have a change-of-mind returns policy. That's why we encourage every customer to view and test drive the car before committing - so you can be completely sure it's right for you.

Before collection, every car goes through a comprehensive multi-point inspection, HPI check, and preparation process to ensure it's fit for sale. If there's a genuine issue with the car after you've collected it, our Customer Care team is here to help.

If you're unsure about a vehicle, we'd always recommend booking a test drive first so you can make a confident decision.

‍

Unfortunately we are unable to sell to customers who live outside of the United Kingdom of Great Britain and Northern Ireland.

‍