FAQs

We partner with Assurant to provide our CarsaCover products. Assurant is a leading insurance provider that underwrites and administers the extended warranty and related protection plans. So while Carsa offers the cover, it’s backed and managed by Assurant to ensure a reliable service.

Yes, if you have CarsaCover extended warranty (Platinum Cover), it includes breakdown assistance for the term of the warranty. That means you'll have cover for roadside assistance/recovery should your car break down during the warranty period, typically provided through our partner breakdown service.

You can cancel CarsaCover policies if needed. Typically, there's a cooling-off period (often 14 days from purchase) where you can cancel for a full refund, provided you haven't made a claim. If you cancel after that period, you may receive a pro-rata refund for the unused portion, minus any admin fee, depending on the specific terms of the policy. It's best to check your CarsaCover policy documents for the exact cancellation terms, or contact us and we'll help you with the process.

To claim on the CarsaCover tyre insurance, please go to http://go.carsa.co.uk/cc and fill in the form. One of the members of our team will reach out. Let them know which tyre was damaged and how. They will usually direct you to an approved tyre center or send an inspector. If the damage is covered (like irreparable punctures or sidewall damage, depending on the policy terms), they will authorize replacement of the tyre. Follow their instructions and the tyre will be replaced under the policy (you may need to pay any excess if applicable).

No, any pre-existing damage or issues wouldn’t be covered by a CarsaCover policy. Extended warranties and insurance plans cover you for new problems that occur after the policy starts. For example, if your car already had a scratch or a mechanical fault before taking out CarsaCover, that wouldn’t be claimable. CarsaCover is there to protect you going forward against unexpected repairs or new accidental damage.

You can either pay for CarsaCover up front in a single payment, or sometimes we offer the option to spread the cost as part of your finance or via a payment plan. The details will be provided when you opt for the cover. Essentially, we try to make it convenient, either adding it to your car's finance agreement or paying separately by card. Our sales team will go over the payment options for any CarsaCover products you choose.

In most cases, yes. The extended warranty (and possibly other CarsaCover protections) can be transferred to the new owner when you sell your car privately. Just contact us or the warranty provider to let them know you’re selling the car and want to transfer the cover. They will update the details to the new owner. If you trade the car in to a dealer, it may depend on the policy conditions. But generally for private sales, CarsaCover extended warranties are transferable to the next owner.

The CarsaCover extended warranty itself doesn’t specifically guarantee a courtesy car. If your car is being repaired under warranty at one of our service centres, we can try to assist with a courtesy vehicle if available, but it's not a formal part of the cover. It might depend on availability and the nature of the repair. So, you shouldn’t assume a courtesy car is included, but we will do our best to help keep you mobile.