FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

How do I get CarsaCover?

You can purchase CarsaCover products when you're buying your car. Our team will offer the extended warranty or insurance options during the sales process. If you decide later, just contact us soon after your purchase and we can still arrange adding it on. It's typically easiest to set up at the time of sale.

What’s included in a Major Service that’s not in a Full Service?

In general, a Major Service is more comprehensive than a Full Service. A Full Service covers the routine maintenance items (oil and filter change, checking important components, etc.). A Major Service typically includes everything in a Full Service plus additional replacements – for example, it might include changing items like spark plugs, air filters, brake fluid, and other filters or wear items that aren’t replaced at every service. Essentially, the Major Service is a bigger check-up that covers more parts and goes deeper (often done every few years), whereas a Full Service is the regular annual service.

How experienced and qualified are Carsa’s technicians?

Our technicians are highly qualified and experienced. They are trained professionals who specialise in inspecting and preparing used cars to a high standard. Every car undergoes a rigorous inspection by our technicians, who have lots of experience in the motor trade. In short, you can trust that knowledgeable, certified mechanics have checked over and serviced your car before sale.

Does Carsa offer GAP insurance?

No, we don’t offer GAP insurance. You would need to arrange GAP insurance separately if you want it.

Do you use manufacturer-approved parts and servicing?

We use high-quality parts that meet or exceed the original manufacturer specifications. Our service centres aren’t tied to a specific manufacturer, but any part we fit (for maintenance or repairs) will be OEM-approved or equivalent quality. So you can be confident that replacements – whether it’s brake pads, filters, or other components – are suitable for your car and won’t affect any remaining manufacturer warranty.

Do I need to be a Carsa customer to have my car serviced?

No – our service centres are open to everyone, not just Carsa customers. Whether you bought the car from us or elsewhere, you can still book it in at a Carsa service centre for maintenance, repairs, or MOTs. We’re happy to help any car owner with servicing.

Can I book a service through Carsa?

Yes. We we partner with HiQ to provide servicing, so you can absolutely book your car in with us for routine servicing. Just visit our Carsa Service website or call the service centre, and you can schedule a service appointment at a location that’s convenient for you. We’ll be happy to continue taking care of your car’s maintenance.

When will I receive the V5 logbook for my Carsa car?

The V5C logbook is sent to you by the DVLA after purchase. It usually takes a few weeks; typically you can expect it within up to 6-12 weeks by mail.

I’ve changed my mind about part-exchanging – what now?

If you haven’t finalized the purchase yet, just tell us that you no longer want to part-exchange. We can adjust the deal so that you keep your car and pay the full price for the new car (minus any deposit you still want to put in). If you already handed over your part-exchange and completed everything, then the transaction is done and we typically wouldn’t unwind it. But if it’s before or during paperwork, you can back out of the part-exchange portion and we’ll recalculate the transaction without it.

When does my contract end?

Your finance contract will end once you’ve made all scheduled payments (and paid any final balloon payment if it’s a PCP). For example, if you took a 48-month term, it ends after the 48th payment (or when the balloon is settled). The specific end date will be listed on your finance agreement. You can also contact your lender to find out the exact date or remaining payments. In short, it ends when the loan is fully paid according to the agreement.

What deposit do I need to pay?

We’re quite flexible – you can put down as much or as little as you want, even £0 deposit if that suits you. Of course, paying a deposit (like 10% or any amount) will reduce your monthly payments, but if you prefer a zero-deposit deal, that’s possible too, subject to credit approval. So, in short, there’s no fixed required deposit; it depends on what you’re comfortable with and what the finance approval comes back with. Many customers choose to pay something upfront, but it’s not mandatory.

Once I've been approved for finance on a Carsa car, what are the next steps?

Congrats on the approval! Next, we’ll finalize the paperwork. You’ll likely receive a finance agreement to sign (often electronically). We’ll also arrange the vehicle handover details with you – such as setting a date for collection or delivery and taking any deposit payment if you haven’t paid it yet. Basically, once approved, it’s about signing the contract and then picking up your car. We handle the liaison with the finance company, so after you sign, we draw down the funds from them and you get the car on the agreed date.

What happens at the end of my PCP agreement?

At the end of a PCP, you’ve got three options: 1) Pay the final balloon payment to keep the car (this is also called the Guaranteed Future Value payment). If you pay that, the car is yours outright. 2) Hand the car back to the finance company. You’ll hand back the vehicle and, as long as it’s within the agreed mileage and in fair condition, you have nothing more to pay (if it’s exceeded mileage or has excessive damage, charges might apply). 3) Part-exchange the car for a new one – often customers will use any equity (if the car is worth more than the balloon) towards a new car. Basically, you can keep it, hand it back, or trade it in.

How do I apply for finance?

We’ll start with a quick pre‑qualification to estimate the APR you’re likely to be offered. You can run this check yourself on our website or call us and we’ll do it with you. Once you’re happy, we’ll complete the full finance application together over the phone.

How does part-exchange work?

Part-exchange is simple: you tell us about your current car (either online via a form or in-person at a branch) and we give you a valuation for it. This is usually a no-obligation quote based on the car’s details (age, mileage, condition, etc.). If you’re happy with it, you can then proceed with the trade-in as part of buying your new car. When it’s time to hand over, you bring your old car to us. We inspect it to ensure its condition matches what was described, finalize the trade-in paperwork, and then the agreed part-exchange value is deducted from the price of your new Carsa car.

How will my monthly payments work?

Your monthly payments will be set up as a direct debit with the finance lender. Typically, you’ll select or be assigned a monthly due date (for example, the 1st of each month). After you sign the finance agreement and take the car, the first payment usually comes out about one month later. From then, it’s an automatic monthly debit from your bank account for the agreed amount, on the same date each month, until the finance term is complete.