FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

How and when will I receive my car’s service history?

We’ll provide the service history documents to you when you get the car. If it’s digital, we’ll give you a printout or email, and if the car has a service booklet, that will be in the car’s documents pack. Essentially, at the point of handover (collection or delivery), we’ll hand you any service records or tell you how to access them. So you’ll have the history in hand right away.

How much will additional labour and parts cost?

The cost really depends on what needs doing. Labour and parts costs vary by the specific job. If your car needs extra work outside of what’s covered or standard, our service team would give you a quote beforehand. That quote will break down the cost for parts and the labour time involved. There isn’t a flat rate since it could be anything from new brake pads to a more complex repair. Rest assured, we’ll always inform you and get your approval for any additional work and costs.

How often do I need to get my car serviced?

You should follow the manufacturer’s recommendation for your specific car. Generally, most cars need servicing roughly once a year or every 10,000-12,000 miles (whichever comes first). Some newer models have service indicators that count down based on usage. The key is regular maintenance – at least annually – to keep things running smoothly. During your purchase, we can advise when the next service is due for your car, and after that just stick to yearly or mileage-based intervals as guided by the car’s handbook.

Do you offer service plans for ongoing maintenance?

At the moment, we don’t offer pre-paid service plans. You would simply pay for services as you go. We’re here to service your car whenever you need, but we don’t have an ongoing maintenance subscription plan (often called a service plan). So just book in and pay per service as needed.

When will my next service be due?

It depends on the car’s recommended schedule. Typically, cars should be serviced once a year or roughly every 10,000-12,000 miles (whichever comes first). If we’ve just serviced the car before delivery, your next service would likely be due in about a year from that service date. We’ll let you know the last service date and any upcoming due dates when you purchase the car.

When will my next MOT be due?

If the car just had an MOT done as part of our prep, then your next MOT is due one year from that date. If it’s a nearly-new car under 3 years old that hasn’t needed an MOT yet, then its first MOT will be due when it turns 3 years old. We’ll let you know the MOT status and date when you buy the car, so you’ll know when to plan for the next one.

Can I test drive or reserve multiple cars before visiting a Carsa store?

We allow one reservation or test drive per customer at a time. Reserving a car takes it off sale for others, so we stick to one car per appointment. If you're interested in multiple cars, we'd recommend reserving the one you're most keen on first. If it's not right for you, you can then reserve another.

Will someone from Carsa come with me on the test drive?

Yes, one of our team members will accompany you on the test drive. They’re there to answer any questions about the car and for insurance purposes. It’s a relaxed ride – the colleague will sit in and guide you if needed, but you’ll get to drive and experience the car yourself.

How much is my monthly payment?

The monthly payment depends on the car price, your deposit, the finance term, and the interest rate. Each car on our website can show an example finance quote with an estimated monthly payment. For a precise figure, we’d tailor a quote to your situation. We’d need to know how much (if anything) you want to put down, which car you are interested in and over how many years. For PCP we would also need to know your annual mileage. Then we can tell you exactly what the monthly cost would be.

When will my CarsaCover payments start?

If you're paying upfront, it's paid at the time you purchase the policy (usually when you buy the car). If you're paying via a monthly plan or as part of your car finance, then the payments will start alongside your car finance payments – typically one month after you collect the car. Essentially, there's no delay: you'll either pay at purchase or your installments will begin in the first billing cycle after the sale.

Will my data be shared with Assurant?

Yes, if you take out a CarsaCover policy, we will share the necessary information with Assurant (the underwriter) to set up and administer your cover. Your personal data will be handled securely and only used for the purposes of providing the insurance/warranty service. We don't share data beyond what's required for your policy.

What is CarsaCover?

CarsaCover is the name of our extended warranty and insurance package offerings. It refers to the optional plans you can get for added peace of mind after the standard 90-day warranty. Under CarsaCover, there are products like extended mechanical breakdown warranty, as well as cosmetic protection plans (like scratch & dent, alloy wheel cover, tyre insurance, etc.). It’s basically our suite of aftercare insurance products to help cover you against unexpected costs.

Does Carsa offer delivery?

Yes. Carsa offers optional home delivery across most of mainland UK. We use a trusted logistics partner to provide this service, and the fee we charge simply covers what they charge us to move the vehicle safely to your address. If you choose home delivery, there is an additional delivery fee to cover the transport cost. The amount depends on the distance (we’ll let you know the exact fee upfront before you commit). If you opt to collect the car from one of our branches, there’s no fee for collection. So, collection is free, and delivery has a charge which varies by location.

Is collection available to everyone?

Yes, anyone can choose to collect their car from a Carsa branch instead of having it delivered. If you prefer collection, just let us know and we’ll arrange to have the car at the branch for you.

Can I pay for CarsaCover in one payment?

Yes, you can choose to pay for CarsaCover upfront in a single payment. If you prefer, you might also have the option to spread the cost (for example, adding it to your monthly finance). But a one-time payment is absolutely fine and many people do pay the full amount at purchase.

How can I visit a Carsa store?

You can visit any Carsa branch during its open hours. For a Click & Collect, it’s best to have arranged your purchase or reservation online first, then you’ll come in to pick up the car. If you just want to look around or speak with our team, you’re welcome to drop by, but if you want to see a specific car, we recommend booking an appointment so the car is there and ready.