FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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What if my car has a private plate?

If you want to keep it, you'll need to put it on retention with the DVLA before handover. If not, we can leave it on the car, just let us know your preference and we'll handle the rest. You can remove your private plate here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-off

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What if my car has damage or modifications?

That's no problem. Just let us know when you get your quote. Minor damage or mods are fine, they'll just be reflected in the valuation so everything stays fair and accurate.

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What if it doesn't have a full service history?

We'll still accept it. Just let us know when getting your quote. It may slightly affect the valuation, but it won't stop the part exchange from going ahead.

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Can I part exchange a car that's not in my name?

Yes, that's fine, as long as there's no outstanding finance. The person named on the V5C just needs to be present at handover and sign a quick consent form.

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Can I part exchange if my car's on finance?

Yes, you can. We'll help you settle any remaining finance using the value of your current car. If your car's worth more than what you owe, the leftover amount goes towards your next one. If it's worth less, you can just pay the difference upfront.

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Can I put my part exchange value towards a finance deal?

Definitely. Once we've valued your car, that amount can be used as a deposit towards your new finance plan with us, it's all taken care of automatically.

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Can I part exchange more than one car?

Yes, you can! We're happy to accept multiple part exchange vehicles, you can use them all towards your next car purchase with us.

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What do I need to part exchange?

To make the handover smooth, just bring your V5C logbook, MOT certificate, service history (if you've got it), any spare keys, and a settlement letter if your car's on finance.

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Can I test drive or inspect the car before I commit to buying?

Definitely. Your reservation guarantees an exclusive test‑drive appointment with no obligation. If it’s not right, you walk away and we refund the deposit.

Can I part‑exchange my current car?

Yes. Enter your vehicle details for an instant valuation; the confirmed trade‑in value comes off the purchase price at hand‑over. At the point of hand-over we will check that the car is roadworthy and matches the details you gave.

Do you offer home delivery for the cars?

Yes, nationwide delivery is available. Once the car is prepared we’ll book a convenient delivery date and bring it to your door.

Is a warranty included with the car?

Yes, every car includes a free 3‑month (90‑day) comprehensive mechanical & electrical warranty, plus roadside assistance for the same period.

What is the Tyre & Alloy Maintenance Plan?

An optional quarterly inspection plan covering puncture repairs (and up to 5 tyre replacements) plus minor alloy scuff repairs or contributions toward replacements.

What makes Carsa different from other used car sellers?

You get rigorous inspections, transparent history, a free warranty, and friendly nationwide service. Our prices are also on average £700 below the market average.

Are there any extra fees I should be aware of?

Just a clear £149 admin fee covering inspection, HPI certificate, DVLA registration and the 3‑month warranty. All optional extras are quoted up‑front.

How does Carsa ensure its used cars are high quality?

Every Carsa vehicle undergoes a thorough vehicle inspection and has an Autotrader provenance check so you can trust its condition and background.

Search for your next car today

Explore our extensive selection of quality used cars and find the perfect match for you.

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Email

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Phone

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0330 040 1031

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Part exchange

Get a no-obligation valuation on your vehicle.