FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Do I need to cancel my direct debits for road tax or insurance?

Yes. Once the sale is complete contact your insurance company to cancel your policy. The DVLA will automatically cancel your road tax and refund any full months remaining. Cancel any direct debits to avoid being charged again though you should wait until you have received your tax refund first.

How long is my guaranteed valuation valid for?

Your guaranteed valuation is valid for 7 days from the date it is issued provided the vehicles condition and details remain as described.

What happens after I accept your offer?

Once you accept our guaranteed valuation you will be able to select your preferred handover appointment time. You will receive a confirmation email with details of what to bring and what to expect on the day.

What happens at my appointment?

The process typically takes 30-45 minutes. We will inspect your vehicle verify your ID via YOTI then complete the paperwork and payment if you are happy to proceed.

What is my instant valuation based on?

Your instant valuation assumes your vehicle is in good condition with no mechanical issues has a full service history, no modifications and no missing items (keys manuals parcel shelf etc.). Your final valuation may be higher or lower depending on what we find at inspection.

What if I only have one key for my vehicle?

We can still purchase your vehicle with one key though having both keys and any spare fobs does help maximize your valuation. Please bring all keys you have available to your appointment.

Can I sell a vehicle with outstanding parking fines or penalties?

Any outstanding fines or penalties remain the responsibility of the registered keeper. We recommend settling these before your appointment to avoid any complications with the DVLA during the ownership transfer.

Will I receive confirmation of the sale?

Yes you will receive an email receipt once the sale is complete including details of the transaction and payment as well as our Terms and Conditions.

Are your prices negotiable?

Our prices aren’t negotiable. We operate a transparent no-haggle policy – the price you see is our best price. This way, every customer gets the same fair deal without needing to negotiate. We regularly review our prices against the market to keep them competitive, so you can trust you’re getting a good value.

Can I negotiate on the price of a car at a Carsa Store?

No – the price is the same whether you’re at a Carsa Store or online. We have a no-haggle policy, so our prices are fixed and fair. You won’t be able to negotiate a lower price at the store; we’ve already done the work to price it competitively, so you can buy without the back-and-forth.

Can I buy a car at a Carsa Store?

Yes, you can. We have physical Carsa Stores (branches) you can visit. Even though you might browse and reserve online, the actual purchase and handover will happen at one of our stores. At the store, you can view the car, take a test drive (by appointment), and complete the paperwork with our team’s help.

Should I cancel tax and insurance?

Yes, but only after you've handed the car over. It needs to stay taxed and insured up until then, especially if you're still driving it.

Do I need to tell the DVLA after I part exchange?

Yes, once you hand over your car, it's your responsibility to inform the DVLA. You can do this online or by sending them the yellow slip (V5C/3) from your logbook.

Do I need to bring my car to a Carsa store?

If you're collecting your new car in person, yes, bring your part exchange with you. If you're having your new car delivered, we'll arrange to collect your old one when we drop off the new one.

What if my car has a private plate?

If you want to keep it, you'll need to put it on retention with the DVLA before handover. If not, we can leave it on the car, just let us know your preference and we'll handle the rest. You can remove your private plate here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-off

What if my car has damage or modifications?

We assess each vehicle individually. Minor cosmetic damage or modifications may be acceptable and will be reflected in your valuation. However, we're unable to purchase vehicles with significant mechanical faults, accident damage, or structural damage. Please provide accurate details during the valuation process so we can give you an accurate quote.

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