FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

How do I claim the Pod Point home charger offer?

Use the unique referral link from Carsa and click 'Start your enquiry' to share your details with Pod Point. You'll get an email to activate your offer, then choose whether to buy outright or join Pod Drive — the £50 discount is applied automatically at checkout. After a quick remote survey, installation is typically completed within 2 weeks. Installation is subject to feasibility and the offer is only available through your Carsa referral link.

Can I get a discount on a home EV charger with Carsa?

Yes — Carsa EV customers get an exclusive £50 off a Pod Point home charger. You can subscribe with Pod Drive from £40/month (with a £99 one-off fee waived to £0 on this offer, on a 36-month contract) or buy the Pod Point Solo 3S outright from £949. Standard installation is included on both, and you control charging through the Pod Point app. The £50 discount is applied automatically when you order through the unique referral link from Carsa.

How do I get drive-away insurance to take my car home?

Download the Cuvva app on iOS or Android and set up a policy in minutes — you can have fully comprehensive cover in place before you leave the forecourt. You pick the length you need, from 1 hour up to 28 days, with no annual commitment. It's a quick way to stay covered while you arrange a longer-term policy. Cuvva is the insurance provider and is regulated by the FCA.

What is drive-away car insurance?

It's fully comprehensive temporary car insurance from Cuvva, available to Carsa customers so you can insure your new car in minutes and drive it home the same day. You choose how long you need — anything from 1 hour up to 28 days — so you only pay for the cover you want while you sort out an annual policy. It's set up on your phone through the Cuvva app (iOS and Android). Cuvva is authorised and regulated by the FCA (no. 690273).

Can I cancel my cosmetic or alloy maintenance plan?

Both the Cosmetic Maintenance Plan and the Alloy Wheel Protection plan come with a 30-day refund period from the start date, as long as no repair work has been carried out. After 30 days you can still cancel at any time, but you won't be entitled to a refund. Both plans also require the vehicle to be under 7 years old when the plan starts.

Are the cosmetic and alloy plans insurance?

The Cosmetic Maintenance Plan and Alloy Wheel Protection plan are both maintenance plans, not insurance products, and aren't regulated by the FCA. They're designed for minor cosmetic damage from everyday driving — small chips, scuffs, dents and kerbed alloys. Bigger damage from accidents, fire, theft or vandalism is a matter for your motor insurance, not these plans. All repairs need to be authorised before any work begins.

How do I book an alloy wheel repair?

Submit a request through the Shine! Protect app (iOS or Android) with a couple of photos of the damage, or call 01279 456 500. AutoProtect reviews and authorises it before any work begins, then you book a time and location in mainland UK and a mobile technician comes to you. You can submit one authorised request every 3 months, with up to 4 areas of damage per visit and a cap of 5 per year. The plan covers mainland UK only (England, Wales and Scotland excluding the Scottish Islands) and isn't transferable if you sell the car.

Does the Alloy Wheel Protection plan cover tyres?

No — the Alloy Wheel Protection plan covers alloy wheels only and there's no tyre cover. It's worth being clear on this if you've bought from Carsa before, as it's a change from the older Tyre & Alloy plan. It treats cosmetic kerb scuffs, chips and scratches on the wheel face, including diamond-cut and aerodynamic wheels, but not cracked or buckled wheels, tyres, or full lathe-cut refurbishment.

How do I get CarsaCover?

You can purchase CarsaCover products when you're buying your car. Our team will offer the extended warranty or insurance options during the sales process. If you decide later, just contact us soon after your purchase and we can still arrange adding it on. It's typically easiest to set up at the time of sale.

What’s included in a Major Service that’s not in a Full Service?

In general, a Major Service is more comprehensive than a Full Service. A Full Service covers the routine maintenance items (oil and filter change, checking important components, etc.). A Major Service typically includes everything in a Full Service plus additional replacements – for example, it might include changing items like spark plugs, air filters, brake fluid, and other filters or wear items that aren’t replaced at every service. Essentially, the Major Service is a bigger check-up that covers more parts and goes deeper (often done every few years), whereas a Full Service is the regular annual service.

How experienced and qualified are Carsa’s technicians?

Our technicians are highly qualified and experienced. They are trained professionals who specialise in inspecting and preparing used cars to a high standard. Every car undergoes a rigorous inspection by our technicians, who have lots of experience in the motor trade. In short, you can trust that knowledgeable, certified mechanics have checked over and serviced your car before sale.

Does Carsa offer GAP insurance?

No, we don’t offer GAP insurance. You would need to arrange GAP insurance separately if you want it.

Do you use manufacturer-approved parts and servicing?

We use high-quality parts that meet or exceed the original manufacturer specifications. Our service centres aren’t tied to a specific manufacturer, but any part we fit (for maintenance or repairs) will be OEM-approved or equivalent quality. So you can be confident that replacements – whether it’s brake pads, filters, or other components – are suitable for your car and won’t affect any remaining manufacturer warranty.

Do I need to be a Carsa customer to have my car serviced?

No – our service centres are open to everyone, not just Carsa customers. Whether you bought the car from us or elsewhere, you can still book it in at a Carsa service centre for maintenance, repairs, or MOTs. We’re happy to help any car owner with servicing.

Can I book a service through Carsa?

Yes. We we partner with HiQ to provide servicing, so you can absolutely book your car in with us for routine servicing. Just visit our Carsa Service website or call the service centre, and you can schedule a service appointment at a location that’s convenient for you. We’ll be happy to continue taking care of your car’s maintenance.

When will I receive the V5 logbook for my Carsa car?

The V5C logbook is sent to you by the DVLA after purchase. It usually takes a few weeks; typically you can expect it within up to 6-12 weeks by mail.