FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

What if it doesn't have a full service history?

We can still value and purchase your vehicle without a full service history. During the valuation process, you can select 'Partial Service History' if some records are missing, or 'No Service History' if you have none. This may affect your valuation, but it won't prevent us from buying your car.

Can I part exchange a car that's not in my name?

Yes, that's fine, as long as there's no outstanding finance. The person named on the V5C just needs to be present at handover and sign a quick consent form.

Can I part exchange if my car's on finance?

Yes, you can. We'll help you settle any remaining finance using the value of your current car. If your car's worth more than what you owe, the leftover amount goes towards your next one. If it's worth less, you can just pay the difference upfront.

Can I put my part exchange value towards a finance deal?

Definitely. Once we've valued your car, that amount can be used as a deposit towards your new finance plan with us, it's all taken care of automatically.

Can I part exchange more than one car?

Yes, you can! We're happy to accept multiple part exchange vehicles, you can use them all towards your next car purchase with us.

What do I need to part exchange?

To make the handover smooth, just bring your V5C logbook, MOT certificate, service history (if you've got it), any spare keys, and a settlement letter if your car's on finance.

How do I know I'm getting a fair price?

We base your valuation on real-time market data from similar cars across the UK, so you get a competitive, no-haggle offer right from the start.

Who can I contact if I need help or have questions?

Our sales team & customer care team are available to call on 0330 040 1031 or email sales@carsa.co.uk / customercare@carsa.co.uk. We are happy to help before or after your purchase.

Are your prices negotiable?

Our prices aren’t negotiable. We operate a transparent no-haggle policy – the price you see is our best price. This way, every customer gets the same fair deal without needing to negotiate. We regularly review our prices against the market to keep them competitive, so you can trust you’re getting a good value.

Can I negotiate on the price of a car at a Carsa Store?

No – the price is the same whether you’re at a Carsa Store or online. We have a no-haggle policy, so our prices are fixed and fair. You won’t be able to negotiate a lower price at the store; we’ve already done the work to price it competitively, so you can buy without the back-and-forth.

Can I buy a car at a Carsa Store?

Yes, you can. We have physical Carsa Stores (branches) you can visit. Even though you might browse and reserve online, the actual purchase and handover will happen at one of our stores. At the store, you can view the car, take a test drive (by appointment), and complete the paperwork with our team’s help.

Should I cancel tax and insurance?

Yes, but only after you've handed the car over. It needs to stay taxed and insured up until then, especially if you're still driving it.

Do I need to tell the DVLA after I part exchange?

Yes, once you hand over your car, it's your responsibility to inform the DVLA. You can do this online or by sending them the yellow slip (V5C/3) from your logbook.

Do I need to bring my car to a Carsa store?

If you're collecting your new car in person, yes, bring your part exchange with you. If you're having your new car delivered, we'll arrange to collect your old one when we drop off the new one.

What if my car has a private plate?

If you want to keep it, you'll need to put it on retention with the DVLA before handover. If not, we can leave it on the car, just let us know your preference and we'll handle the rest. You can remove your private plate here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-off

What if my car has damage or modifications?

We assess each vehicle individually. Minor cosmetic damage or modifications may be acceptable and will be reflected in your valuation. However, we're unable to purchase vehicles with significant mechanical faults, accident damage, or structural damage. Please provide accurate details during the valuation process so we can give you an accurate quote.

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