FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Can I book an MOT through Carsa?

Yes, we do. Carsa has service centres that can handle MOTs (as well as servicing and repairs). You can book an MOT through our Carsa Service website or by contacting one of our service centres directly. We have dedicated service locations (for example in Bolton, Cannock, Halesowen, and Towcester) ready to help with MOTs and maintenance.

Do you sell cars that have been in an accident or are a ‘write off’?

No, we don’t sell cars that have been written off or in serious accidents. Every vehicle we stock undergoes thorough history checks (for theft, write-off status, etc.), and we only sell cars with a clean title. So you won’t find any Category C/N/S/D write-offs in our inventory. If a car has had minor repairs in the past, that can happen, but anything that was an insurance write-off is not sold by Carsa.

Why has the list price of a car changed?

Our prices can adjust based on market conditions. We regularly re-price our cars using Auto Trader’s data and live market movements. If you see a list price change, it’s likely because the market value of similar cars shifted. Rest assured, any price updates are made to keep our pricing fair and competitive – we don’t change prices arbitrarily.

How do I choose the right car for me?

Take your time to think about what matters most to you – like budget, size, fuel type and features. You can browse our stock online using filters (for example, if you need a family SUV or a small city car). We also have friendly advisors who can help discuss options if you’re unsure. Basically, start with what you need from a car, and we’ll help you find a great match.

Can I get a discount for buying at a Carsa Store?

We price all our cars competitively upfront, so you'll get the same great deal whether you buy online or in-store. Our no-haggle pricing means you're already getting our best price, no need to negotiate!

That said, we do run promotions from time to time. You can check out our deals page to see any cars with active offers, but don't wait too long, as these promotions don't tend to stick around for long!

‍

Are your prices negotiable?

Our prices aren’t negotiable. We operate a transparent no-haggle policy – the price you see is our best price. This way, every customer gets the same fair deal without needing to negotiate. We regularly review our prices against the market to keep them competitive, so you can trust you’re getting a good value.

Can I negotiate on the price of a car at a Carsa Store?

No – the price is the same whether you’re at a Carsa Store or online. We have a no-haggle policy, so our prices are fixed and fair. You won’t be able to negotiate a lower price at the store; we’ve already done the work to price it competitively, so you can buy without the back-and-forth.

Can I buy a car at a Carsa Store?

Yes, you can. We have physical Carsa Stores (branches) you can visit. Even though you might browse and reserve online, the actual purchase and handover will happen at one of our stores. At the store, you can view the car, take a test drive (by appointment), and complete the paperwork with our team’s help.

How do I get CarsaCover?

You can purchase CarsaCover products when you're buying your car. Our team will offer the extended warranty or insurance options during the sales process. If you decide later, just contact us soon after your purchase and we can still arrange adding it on. It's typically easiest to set up at the time of sale.

What’s included in a Major Service that’s not in a Full Service?

In general, a Major Service is more comprehensive than a Full Service. A Full Service covers the routine maintenance items (oil and filter change, checking important components, etc.). A Major Service typically includes everything in a Full Service plus additional replacements – for example, it might include changing items like spark plugs, air filters, brake fluid, and other filters or wear items that aren’t replaced at every service. Essentially, the Major Service is a bigger check-up that covers more parts and goes deeper (often done every few years), whereas a Full Service is the regular annual service.

How experienced and qualified are Carsa’s technicians?

Our technicians are highly qualified and experienced. They are trained professionals who specialise in inspecting and preparing used cars to a high standard. Every car undergoes a rigorous inspection by our technicians, who have lots of experience in the motor trade. In short, you can trust that knowledgeable, certified mechanics have checked over and serviced your car before sale.

Does Carsa offer GAP insurance?

No, we don’t offer GAP insurance. You would need to arrange GAP insurance separately if you want it.

Do you use manufacturer-approved parts and servicing?

We use high-quality parts that meet or exceed the original manufacturer specifications. Our service centres aren’t tied to a specific manufacturer, but any part we fit (for maintenance or repairs) will be OEM-approved or equivalent quality. So you can be confident that replacements – whether it’s brake pads, filters, or other components – are suitable for your car and won’t affect any remaining manufacturer warranty.

Do I need to be a Carsa customer to have my car serviced?

No – our service centres are open to everyone, not just Carsa customers. Whether you bought the car from us or elsewhere, you can still book it in at a Carsa service centre for maintenance, repairs, or MOTs. We’re happy to help any car owner with servicing.

Can I book a service through Carsa?

Yes. We we partner with HiQ to provide servicing, so you can absolutely book your car in with us for routine servicing. Just visit our Carsa Service website or call the service centre, and you can schedule a service appointment at a location that’s convenient for you. We’ll be happy to continue taking care of your car’s maintenance.

When will I receive the V5 logbook for my Carsa car?

The V5C logbook is sent to you by the DVLA after purchase. It usually takes a few weeks; typically you can expect it within up to 6-12 weeks by mail.