FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

What happens at my appointment?

The process typically takes 30-45 minutes. We will inspect your vehicle verify your ID via YOTI then complete the paperwork and payment if you are happy to proceed.

What is my instant valuation based on?

Your instant valuation assumes your vehicle is in good condition with no mechanical issues has a full service history, no modifications and no missing items (keys manuals parcel shelf etc.). Your final valuation may be higher or lower depending on what we find at inspection.

What if I only have one key for my vehicle?

We can still purchase your vehicle with one key though having both keys and any spare fobs does help maximize your valuation. Please bring all keys you have available to your appointment.

Can I sell a vehicle with outstanding parking fines or penalties?

Any outstanding fines or penalties remain the responsibility of the registered keeper. We recommend settling these before your appointment to avoid any complications with the DVLA during the ownership transfer.

Will I receive confirmation of the sale?

Yes you will receive an email receipt once the sale is complete including details of the transaction and payment as well as our Terms and Conditions.

What is the difference between an instant and guaranteed valuation?

An instant valuation gives you an estimated price based on the information you provide online and some presumptions we have made about your vehicle. A guaranteed valuation is our detailed offer after you have shared additional information with us and this is the amount we commit to paying subject to the vehicle matching the details provided at your handover inspection.

What do I need to bring to my appointment?

Please bring your vehicle, your photo card driving licence and your V5C logbook. Please bring all service records you have for your vehicle. We would also recommend giving your car a clean beforehand as it helps us assess the condition more accurately.

Do I need to inform my insurance company before the handover?

You should maintain insurance on your vehicle until the sale is complete. After your handover appointment contact your insurance company to cancel your policy. You may be entitled to a refund for any remaining months of coverage.

How do I get CarsaCover?

You can purchase CarsaCover products when you're buying your car. Our team will offer the extended warranty or insurance options during the sales process. If you decide later, just contact us soon after your purchase and we can still arrange adding it on. It's typically easiest to set up at the time of sale.

What’s included in a Major Service that’s not in a Full Service?

In general, a Major Service is more comprehensive than a Full Service. A Full Service covers the routine maintenance items (oil and filter change, checking important components, etc.). A Major Service typically includes everything in a Full Service plus additional replacements – for example, it might include changing items like spark plugs, air filters, brake fluid, and other filters or wear items that aren’t replaced at every service. Essentially, the Major Service is a bigger check-up that covers more parts and goes deeper (often done every few years), whereas a Full Service is the regular annual service.

How experienced and qualified are Carsa’s technicians?

Our technicians are highly qualified and experienced. They are trained professionals who specialise in inspecting and preparing used cars to a high standard. Every car undergoes a rigorous inspection by our technicians, who have lots of experience in the motor trade. In short, you can trust that knowledgeable, certified mechanics have checked over and serviced your car before sale.

Does Carsa offer GAP insurance?

No, we don’t offer GAP insurance. You would need to arrange GAP insurance separately if you want it.

Do you use manufacturer-approved parts and servicing?

We use high-quality parts that meet or exceed the original manufacturer specifications. Our service centres aren’t tied to a specific manufacturer, but any part we fit (for maintenance or repairs) will be OEM-approved or equivalent quality. So you can be confident that replacements – whether it’s brake pads, filters, or other components – are suitable for your car and won’t affect any remaining manufacturer warranty.

Do I need to be a Carsa customer to have my car serviced?

No – our service centres are open to everyone, not just Carsa customers. Whether you bought the car from us or elsewhere, you can still book it in at a Carsa service centre for maintenance, repairs, or MOTs. We’re happy to help any car owner with servicing.

Can I book a service through Carsa?

Yes. We we partner with HiQ to provide servicing, so you can absolutely book your car in with us for routine servicing. Just visit our Carsa Service website or call the service centre, and you can schedule a service appointment at a location that’s convenient for you. We’ll be happy to continue taking care of your car’s maintenance.

When will I receive the V5 logbook for my Carsa car?

The V5C logbook is sent to you by the DVLA after purchase. It usually takes a few weeks; typically you can expect it within up to 6-12 weeks by mail.