FAQs
Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.
If you notice an error on your V5 you will need to apply for a corrected version through the DVLA before we can complete the purchase. You can do this online at https://www.gov.uk/vehicle-log-book
Please use the Not Yet Due option within our valuation process.
We assess each vehicle individually. Minor mechanical issues or cosmetic damage may be acceptable though this will be reflected in the valuation. We will not be able to purchase your vehicle if there are significant mechanical faults, accident damage or structural damage.
Payment is processed on the day of your appointment once the sale is complete. Funds are typically transferred directly to your bank account and should arrive within minutes, though in some cases it may take up to 24 hours depending on your bank.
For details about our warranty products and what's covered, please speak with our team or visit our Car Care page at carsa.co.uk/car-care/overview.
Carsa does not offer a returns policy for change of mind. We encourage customers to take a test drive and inspect the vehicle thoroughly before purchasing.
We recommend booking an appointment and reserving your vehicle before visiting. Our branches are busy, and booking ensures the car will be at your chosen location and a team member will be available to help you. You can book online via the vehicle page.
No, CarsaCover is only available for cars purchased from Carsa.
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