FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

How much is my monthly payment?

The monthly payment depends on the car price, your deposit, the finance term, and the interest rate. Each car on our website can show an example finance quote with an estimated monthly payment. For a precise figure, we’d tailor a quote to your situation. We’d need to know how much (if anything) you want to put down, which car you are interested in and over how many years. For PCP we would also need to know your annual mileage. Then we can tell you exactly what the monthly cost would be.

When will my CarsaCover payments start?

If you're paying upfront, it's paid at the time you purchase the policy (usually when you buy the car). If you're paying via a monthly plan or as part of your car finance, then the payments will start alongside your car finance payments – typically one month after you collect the car. Essentially, there's no delay: you'll either pay at purchase or your installments will begin in the first billing cycle after the sale.

Will my data be shared with Assurant?

Yes, if you take out a CarsaCover policy, we will share the necessary information with Assurant (the underwriter) to set up and administer your cover. Your personal data will be handled securely and only used for the purposes of providing the insurance/warranty service. We don't share data beyond what's required for your policy.

What is CarsaCover?

CarsaCover is the name of our extended warranty and insurance package offerings. It refers to the optional plans you can get for added peace of mind after the standard 90-day warranty. Under CarsaCover, there are products like extended mechanical breakdown warranty, as well as cosmetic protection plans (like scratch & dent, alloy wheel cover, tyre insurance, etc.). It’s basically our suite of aftercare insurance products to help cover you against unexpected costs.

Does Carsa offer delivery?

Yes. Carsa offers optional home delivery across most of mainland UK. We use a trusted logistics partner to provide this service, and the fee we charge simply covers what they charge us to move the vehicle safely to your address. If you choose home delivery, there is an additional delivery fee to cover the transport cost. The amount depends on the distance (we’ll let you know the exact fee upfront before you commit). If you opt to collect the car from one of our branches, there’s no fee for collection. So, collection is free, and delivery has a charge which varies by location.

Is collection available to everyone?

Yes, anyone can choose to collect their car from a Carsa branch instead of having it delivered. If you prefer collection, just let us know and we’ll arrange to have the car at the branch for you.

Can I pay for CarsaCover in one payment?

Yes, you can choose to pay for CarsaCover upfront in a single payment. If you prefer, you might also have the option to spread the cost (for example, adding it to your monthly finance). But a one-time payment is absolutely fine and many people do pay the full amount at purchase.

How can I visit a Carsa store?

You can visit any Carsa branch during its open hours. For a Click & Collect, it’s best to have arranged your purchase or reservation online first, then you’ll come in to pick up the car. If you just want to look around or speak with our team, you’re welcome to drop by, but if you want to see a specific car, we recommend booking an appointment so the car is there and ready.

Will you fix any previous advisories on the MOT?

We address all critical issues noted during inspection or MOT. If an MOT advisory pointed out something important (like brake pads nearing the limit or a tyre that will need replacement soon), our technicians will assess it. We typically fix safety-related advisories as part of reconditioning. Minor advisories that don’t affect safety might not be immediately fixed, but they will be noted. Rest assured, we won’t let anything that compromises the car’s roadworthiness slip through.

Will the car be serviced before delivery?

Every car goes through our inspection and reconditioning process. If a routine service is due or overdue, we will carry it out before you get the car. So in practice, yes – if the car needed a service, it will be serviced as part of our prep. That said, not every car will get an oil change if it isn’t due, but we ensure it’s up to date on maintenance when delivered.

Can I add my personal number plate to my new car before it's delivered?

We can help with that. Typically, your car will initially be registered with its existing number plate. To add your personal plate, you’d go through the normal DVLA process. We’ll act on your behalf to facilitate the transfer if you’d like – just let us know. You’d need to pay any DVLA fees for the plate transfer. Usually, we’ll deliver the car with the original plate, and then help you swap to your private plate soon after.

Do you allow walk-ins at a Carsa Store?

We do prefer that you book an appointment, because our cars are kept secure and we prepare them for scheduled viewings. You’re welcome to drop in, but if you haven’t booked, we can’t guarantee the specific car you want to see will be readily available or on-site. To avoid any wait or disappointment, it’s best to arrange a viewing/test drive slot beforehand.

Can I book an appointment at a Carsa Store?

Yes – you can schedule an appointment to visit a Carsa Store. In fact, we recommend booking an appointment (especially for test drives) so we can ensure the car you’re interested in is ready and waiting for you. You can book online through our website or simply give us a call, and we’ll set up a convenient time for you.

Can I change or cancel my in-store appointment?

No problem at all. If you need to change or cancel your appointment, just let us know as soon as you can. You can contact the store or our customer support, and we’ll help you reschedule or cancel the booking. We understand that plans change – we’ll work with you to find a new time if needed.

Can you help me choose the right car when I visit a Carsa Store?

Certainly. When you visit a Carsa Store, our team will be more than happy to assist you in finding the right car. You can tell us what you’re looking for (budget, size, features, etc.), and our friendly advisors will help point you towards options that fit your needs. We’re there to make the car-buying process easier for you.

Will I be given any previous service history, MOT certificates or other documents with my car?

Yes, of course. We will hand over any available documents when you get the car. That includes things like the car’s service book or print-out of its service history, the latest MOT certificate (if applicable), and any other papers (like the user manual or spare key info). The V5C logbook will be sent to you by the DVLA after the sale is registered, but everything else we have, we’ll pass to you at collection or delivery.