FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

What happens at my appointment?

The process typically takes 30-45 minutes. We will inspect your vehicle verify your ID via YOTI then complete the paperwork and payment if you are happy to proceed.

What is my instant valuation based on?

Your instant valuation assumes your vehicle is in good condition with no mechanical issues has a full service history, no modifications and no missing items (keys manuals parcel shelf etc.). Your final valuation may be higher or lower depending on what we find at inspection.

What if I only have one key for my vehicle?

We can still purchase your vehicle with one key though having both keys and any spare fobs does help maximize your valuation. Please bring all keys you have available to your appointment.

Can I sell a vehicle with outstanding parking fines or penalties?

Any outstanding fines or penalties remain the responsibility of the registered keeper. We recommend settling these before your appointment to avoid any complications with the DVLA during the ownership transfer.

Will I receive confirmation of the sale?

Yes you will receive an email receipt once the sale is complete including details of the transaction and payment as well as our Terms and Conditions.

What is the difference between an instant and guaranteed valuation?

An instant valuation gives you an estimated price based on the information you provide online and some presumptions we have made about your vehicle. A guaranteed valuation is our detailed offer after you have shared additional information with us and this is the amount we commit to paying subject to the vehicle matching the details provided at your handover inspection.

What do I need to bring to my appointment?

Please bring your vehicle, your photo card driving licence and your V5C logbook. Please bring all service records you have for your vehicle. We would also recommend giving your car a clean beforehand as it helps us assess the condition more accurately.

Do I need to inform my insurance company before the handover?

You should maintain insurance on your vehicle until the sale is complete. After your handover appointment contact your insurance company to cancel your policy. You may be entitled to a refund for any remaining months of coverage.

Will you fix any previous advisories on the MOT?

We address all critical issues noted during inspection or MOT. If an MOT advisory pointed out something important (like brake pads nearing the limit or a tyre that will need replacement soon), our technicians will assess it. We typically fix safety-related advisories as part of reconditioning. Minor advisories that don’t affect safety might not be immediately fixed, but they will be noted. Rest assured, we won’t let anything that compromises the car’s roadworthiness slip through.

Will the car be serviced before delivery?

Every car goes through our inspection and reconditioning process. If a routine service is due or overdue, we will carry it out before you get the car. So in practice, yes – if the car needed a service, it will be serviced as part of our prep. That said, not every car will get an oil change if it isn’t due, but we ensure it’s up to date on maintenance when delivered.

Can I add my personal number plate to my new car before it's delivered?

We can help with that. Typically, your car will initially be registered with its existing number plate. To add your personal plate, you’d go through the normal DVLA process. We’ll act on your behalf to facilitate the transfer if you’d like – just let us know. You’d need to pay any DVLA fees for the plate transfer. Usually, we’ll deliver the car with the original plate, and then help you swap to your private plate soon after.

Do you allow walk-ins at a Carsa Store?

We do prefer that you book an appointment, because our cars are kept secure and we prepare them for scheduled viewings. You’re welcome to drop in, but if you haven’t booked, we can’t guarantee the specific car you want to see will be readily available or on-site. To avoid any wait or disappointment, it’s best to arrange a viewing/test drive slot beforehand.

Can I book an appointment at a Carsa Store?

Yes – you can schedule an appointment to visit a Carsa Store. In fact, we recommend booking an appointment (especially for test drives) so we can ensure the car you’re interested in is ready and waiting for you. You can book online through our website or simply give us a call, and we’ll set up a convenient time for you.

Can I change or cancel my in-store appointment?

No problem at all. If you need to change or cancel your appointment, just let us know as soon as you can. You can contact the store or our customer support, and we’ll help you reschedule or cancel the booking. We understand that plans change – we’ll work with you to find a new time if needed.

Can you help me choose the right car when I visit a Carsa Store?

Certainly. When you visit a Carsa Store, our team will be more than happy to assist you in finding the right car. You can tell us what you’re looking for (budget, size, features, etc.), and our friendly advisors will help point you towards options that fit your needs. We’re there to make the car-buying process easier for you.

Will I be given any previous service history, MOT certificates or other documents with my car?

Yes, of course. We will hand over any available documents when you get the car. That includes things like the car’s service book or print-out of its service history, the latest MOT certificate (if applicable), and any other papers (like the user manual or spare key info). The V5C logbook will be sent to you by the DVLA after the sale is registered, but everything else we have, we’ll pass to you at collection or delivery.