FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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What is the Tyre & Alloy Maintenance Plan?

An optional quarterly inspection plan covering puncture repairs (and up to 5 tyre replacements) plus minor alloy scuff repairs or contributions toward replacements.

Car Purchase
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What makes Carsa different from other used car sellers?

You get rigorous inspections, transparent history, a free warranty, and friendly nationwide service. Our prices are also on average £700 below the market average.

Car Purchase
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Are there any extra fees I should be aware of?

Just a clear £149 admin fee covering inspection, HPI certificate, DVLA registration and the 3‑month warranty. All optional extras are quoted up‑front.

Car Purchase
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How does Carsa ensure its used cars are high quality?

Every Carsa vehicle undergoes a thorough vehicle inspection and has an Autotrader provenance check so you can trust its condition and background.

Car Purchase
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Do Carsa vehicles come with an MOT and service history?

All cars are sold with a valid MOT. Any available service history is provided, and our team is transparent about prior usage so you know exactly what you’re buying.

Car Purchase
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Are Carsa’s cars history‑checked (Auto Trader Provenance Check)?

Yes. We run an official Autotrader Provenance Check. This confirm that there is no outstanding finance, theft or write‑off history, and to verify mileage.

Car Purchase
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Can I extend or upgrade my warranty?

Yes. You can add an Extended Warranty at the point of purchase — a one-off price for 12, 24, 36 or 48 months of cover on top of your free 90-day warranty, administered by AutoProtect. There's a dedicated EV Extended Warranty for electric vehicles too. It's optional, and your Carsa team will talk you through the options and price at handover.

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How does the Reserve & Collect process work?

Reserve a car online with a small refundable deposit. We prepare it (usually 3–5 days) and schedule your hand‑over for collection or delivery.

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Can I part exchange more than one car?

Yes, you can! We're happy to accept multiple part exchange vehicles, you can use them all towards your next car purchase with us.

What do I need to part exchange?

To make the handover smooth, just bring your V5C logbook, MOT certificate, service history (if you've got it), any spare keys, and a settlement letter if your car's on finance.

How do I know I'm getting a fair price?

We base your valuation on real-time market data from similar cars across the UK, so you get a competitive, no-haggle offer right from the start.

Who can I contact if I need help or have questions?

Our sales team & customer care team are available to call on 0330 040 1031.


If you have a question about buying a car email sales@carsa.co.uk.

If you would like to raise an issue please do so at http://go.carsa.co.uk/cc

What payment methods do you accept?

Deposits up to £200 can be paid by card; balances must be by bank transfer or finance. We cannot accept large cash payments.

Can I add extras like paint protection or a dash cam?

Yes. Options include GardX lifetime paint/interior protection, Nextbase dash cams, and a Tyre & Alloy Care Plan. After placing your order you can discuss these options with a representative.

Do you offer financing options for buying a car?

We’re FCA‑authorised and work with several lenders to offer HP or PCP finance. You can also use outside finance (a separate admin fee may apply).

Is the car taxed and insured when I buy it?

You'll need to arrange road tax and insurance from the day you take ownership. When you collect the car, our team will help you tax it on-site using the document reference number we have on record – it only takes a couple of minutes. We handle the DVLA registration transfer for you.

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