FAQs

Your instant valuation assumes your vehicle is in good condition with no mechanical issues has a full service history, no modifications and no missing items (keys manuals parcel shelf etc.). Your final valuation may be higher or lower depending on what we find at inspection.

We can still purchase your vehicle with one key though having both keys and any spare fobs does help maximize your valuation. Please bring all keys you have available to your appointment.

Any outstanding fines or penalties remain the responsibility of the registered keeper. We recommend settling these before your appointment to avoid any complications with the DVLA during the ownership transfer.

Yes you will receive an email receipt once the sale is complete including details of the transaction and payment as well as our Terms and Conditions.

An instant valuation gives you an estimated price based on the information you provide online and some presumptions we have made about your vehicle. A guaranteed valuation is our detailed offer after you have shared additional information with us and this is the amount we commit to paying subject to the vehicle matching the details provided at your handover inspection.

Please bring your vehicle, your photo card driving licence and your V5C logbook. Please bring all service records you have for your vehicle. We would also recommend giving your car a clean beforehand as it helps us assess the condition more accurately.

You should maintain insurance on your vehicle until the sale is complete. After your handover appointment contact your insurance company to cancel your policy. You may be entitled to a refund for any remaining months of coverage.

Yes please call us as soon as possible and we will find you a new slot.