FAQs

Yes, once you hand over your car, it's your responsibility to inform the DVLA. You can do this online or by sending them the yellow slip (V5C/3) from your logbook.

If you're collecting your new car in person, yes, bring your part exchange with you. If you're having your new car delivered, we'll arrange to collect your old one when we drop off the new one.

If you want to keep it, you'll need to put it on retention with the DVLA before handover. If not, we can leave it on the car, just let us know your preference and we'll handle the rest. You can remove your private plate here: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-off

We assess each vehicle individually. Minor cosmetic damage or modifications may be acceptable and will be reflected in your valuation. However, we're unable to purchase vehicles with significant mechanical faults, accident damage, or structural damage. Please provide accurate details during the valuation process so we can give you an accurate quote.

We can still value and purchase your vehicle without a full service history. During the valuation process, you can select 'Partial Service History' if some records are missing, or 'No Service History' if you have none. This may affect your valuation, but it won't prevent us from buying your car.

Yes, that's fine, as long as there's no outstanding finance. The person named on the V5C just needs to be present at handover and sign a quick consent form.

Yes, you can. We'll help you settle any remaining finance using the value of your current car. If your car's worth more than what you owe, the leftover amount goes towards your next one. If it's worth less, you can just pay the difference upfront.

Definitely. Once we've valued your car, that amount can be used as a deposit towards your new finance plan with us, it's all taken care of automatically.