FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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Can I part exchange more than one car?

Yes, you can! We're happy to accept multiple part exchange vehicles, you can use them all towards your next car purchase with us.

Part Exchange
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What do I need to part exchange?

To make the handover smooth, just bring your V5C logbook, MOT certificate, service history (if you've got it), any spare keys, and a settlement letter if your car's on finance.

Part Exchange
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How do I know I'm getting a fair price?

We base your valuation on real-time market data from similar cars across the UK, so you get a competitive, no-haggle offer right from the start.

Car valuation and eligibility
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Who can I contact if I need help or have questions?

Our sales team & customer care team are available to call on 0330 040 1031.


If you have a question about buying a car email sales@carsa.co.uk.

If you would like to raise an issue please do so at http://go.carsa.co.uk/cc

Car Purchase
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What payment methods do you accept?

Deposits up to £200 can be paid by card; balances must be by bank transfer or finance. We cannot accept large cash payments.

Car Purchase
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Can I add extras like paint protection or a dash cam?

Yes. Options include GardX lifetime paint/interior protection, Nextbase dash cams, and a Tyre & Alloy Care Plan. After placing your order you can discuss these options with a representative.

Car Care
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Do you offer financing options for buying a car?

We’re FCA‑authorised and work with several lenders to offer HP or PCP finance. You can also use outside finance (a separate admin fee may apply).

Car Purchase
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Is the car taxed and insured when I buy it?

You'll need to arrange road tax and insurance from the day you take ownership. When you collect the car, our team will help you tax it on-site using the document reference number we have on record – it only takes a couple of minutes. We handle the DVLA registration transfer for you.

Car Purchase
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Do you offer dash cams or other accessories with the car?

Yes. We can supply and install Nextbase front‑and‑rear dash cams and other accessories like tailored mats—just let us know at checkout.

What is GardX paint and interior protection?

GardX is a nano‑coating applied by professionals that forms a durable ‘second skin’ over paint and fabric/leather, backed by a lifetime guarantee.

Can I test drive or inspect the car before I commit to buying?

Definitely. Your reservation guarantees an exclusive test‑drive appointment with no obligation. If it’s not right, you walk away and we refund the deposit.

Can I part‑exchange my current car?

Yes. Enter your vehicle details for an instant valuation; the confirmed trade‑in value comes off the purchase price at hand‑over. At the point of hand-over we will check that the car is roadworthy and matches the details you gave.

Do you offer home delivery for the cars?

Yes, nationwide delivery is available. Once the car is prepared we’ll book a convenient delivery date and bring it to your door.

Can I collect the car from a different Carsa branch or have it transferred closer to me?

Yes. We can move the car to any Carsa store so you can view or collect it where it’s most convenient. All you need to do is pay a a refundable reservation fee, this will be refunded when you attend your appointment.

Is a warranty included with the car?

Yes — every car includes a free 3-month (90-day) comprehensive mechanical & electrical warranty with a £500 claim limit, plus roadside assistance for the same period. If you'd like longer protection and a higher claim limit, you can add an Extended Warranty at the point of purchase.

Is the £39 reservation fee really refundable?

If you view/test‑drive the car and decide not to buy, we refund the full deposit immediately.

Search for your next car today

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Car valuation

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