FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

How does the Reserve & Collect process work?

Reserve a car online with a small refundable deposit. We prepare it (usually 3–5 days) and schedule your hand‑over for collection or delivery.

Is the car taxed and insured when I buy it?

You'll need to arrange road tax and insurance from the day you take ownership. When you collect the car, our team will help you tax it on-site using the document reference number we have on record – it only takes a couple of minutes. We handle the DVLA registration transfer for you.

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Do you offer dash cams or other accessories with the car?

Yes. We can supply and install Nextbase front‑and‑rear dash cams and other accessories like tailored mats—just let us know at checkout.

What is GardX paint and interior protection?

GardX is a nano‑coating applied by professionals that forms a durable ‘second skin’ over paint and fabric/leather, backed by a lifetime guarantee.

Can I test drive or inspect the car before I commit to buying?

Definitely. Your reservation guarantees an exclusive test‑drive appointment with no obligation. If it’s not right, you walk away and we refund the deposit.

Can I part‑exchange my current car?

Yes. Enter your vehicle details for an instant valuation; the confirmed trade‑in value comes off the purchase price at hand‑over. At the point of hand-over we will check that the car is roadworthy and matches the details you gave.

Do you offer home delivery for the cars?

Yes, nationwide delivery is available. Once the car is prepared we’ll book a convenient delivery date and bring it to your door.

Can I collect the car from a different Carsa branch or have it transferred closer to me?

Yes. We can move the car to any Carsa store so you can view or collect it where it’s most convenient. All you need to do is pay a a refundable reservation fee, this will be refunded when you attend your appointment.

Is a warranty included with the car?

Yes — every car includes a free 3-month (90-day) comprehensive mechanical & electrical warranty with a £500 claim limit, plus roadside assistance for the same period. If you'd like longer protection and a higher claim limit, you can add an Extended Warranty at the point of purchase.