FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Can I part exchange more than one car?

Yes, you can! We're happy to accept multiple part exchange vehicles, you can use them all towards your next car purchase with us.

What do I need to part exchange?

To make the handover smooth, just bring your V5C logbook, MOT certificate, service history (if you've got it), any spare keys, and a settlement letter if your car's on finance.

How do I know I'm getting a fair price?

We base your valuation on real-time market data from similar cars across the UK, so you get a competitive, no-haggle offer right from the start.

Who can I contact if I need help or have questions?

Our sales team & customer care team are available to call on 0330 040 1031.

If you have a question about buying a car email sales@carsa.co.uk.

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If you would like to raise an issue please do so at http://go.carsa.co.uk/cc

What payment methods do you accept?

Deposits up to £200 can be paid by card; balances must be by bank transfer or finance. We cannot accept large cash payments.

Can I add extras like paint protection or a dash cam?

Yes. Options include GardX lifetime paint/interior protection, Nextbase dash cams, and a Tyre & Alloy Care Plan. After placing your order you can discuss these options with a representative.

Do you offer financing options for buying a car?

We’re FCA‑authorised and work with several lenders to offer HP or PCP finance. You can also use outside finance (a separate admin fee may apply).

Is the car taxed and insured when I buy it?

You'll need to arrange road tax and insurance from the day you take ownership. When you collect the car, our team will help you tax it on-site using the document reference number we have on record – it only takes a couple of minutes. We handle the DVLA registration transfer for you.

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Is EV battery degradation covered?

No. Gradual range loss as your battery ages is normal EV behaviour and isn't covered. The EV extended warranty contributes up to £1,000 towards a replacement only if the battery suddenly fails — it's the single most important distinction to understand on EV cover.

Do I have to use a specific garage for warranty repairs?

You'll need pre-approval from AutoProtect before any repair starts, but once approved the work can be done at a VAT-registered garage of your choice. Labour is contributed up to £100 inc VAT per hour. Repairs arranged without approval won't be covered.

My car still has manufacturer warranty — can I start my extended warranty later?

Yes. You can set it to begin on a future date so it kicks in when your manufacturer cover runs out. That way you're not paying for overlap and you get the full term out of it.

Do I have to keep servicing the car to keep my warranty valid?

Yes. The car must be serviced in line with the manufacturer's schedule (or every 12 months / 12,000 miles if there's no service history), and you should keep your invoices as proof. On EV cover there's a 21-day / 750-mile grace period if you can't service exactly on time, as long as you let AutoProtect know.

Does the extended warranty cover me in Europe?

Yes — up to 90 days per year driving in the Republic of Ireland and mainland Europe. As with any claim, you'll need pre-approval from AutoProtect before any work begins.

Can I transfer my warranty if I sell the car privately?

Yes. You can transfer the remaining cover to a private buyer for a £25 administration fee, which can add real value when you come to sell.

Can I cancel my extended warranty?

You can remove it any time before you take delivery, no problem. Once cover starts it's non-refundable, so it's worth deciding which term suits you before you drive away.

How does wear and tear cover work?

Wear-and-tear failures are covered as long as your car is under 6 years old and under 60,000 miles at the time of claim. Once it passes either threshold, only sudden mechanical breakdowns are covered and wear-related failures stop.