FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Do you offer dash cams or other accessories with the car?

Yes. We can supply and install Nextbase front‑and‑rear dash cams and other accessories like tailored mats—just let us know at checkout.

What is GardX paint and interior protection?

GardX is a nano‑coating applied by professionals that forms a durable ‘second skin’ over paint and fabric/leather, backed by a lifetime guarantee.

Can I test drive or inspect the car before I commit to buying?

Definitely. Your reservation guarantees an exclusive test‑drive appointment with no obligation. If it’s not right, you walk away and we refund the deposit.

Can I part‑exchange my current car?

Yes. Enter your vehicle details for an instant valuation; the confirmed trade‑in value comes off the purchase price at hand‑over. At the point of hand-over we will check that the car is roadworthy and matches the details you gave.

Do you offer home delivery for the cars?

Yes, nationwide delivery is available. Once the car is prepared we’ll book a convenient delivery date and bring it to your door.

Can I collect the car from a different Carsa branch or have it transferred closer to me?

Yes. We can move the car to any Carsa store so you can view or collect it where it’s most convenient. All you need to do is pay a a refundable reservation fee, this will be refunded when you attend your appointment.

Is a warranty included with the car?

Yes — every car includes a free 3-month (90-day) comprehensive mechanical & electrical warranty with a £500 claim limit, plus roadside assistance for the same period. If you'd like longer protection and a higher claim limit, you can add an Extended Warranty at the point of purchase.

Is the £39 reservation fee really refundable?

If you view/test‑drive the car and decide not to buy, we refund the full deposit immediately.

Is EV battery degradation covered?

No. Gradual range loss as your battery ages is normal EV behaviour and isn't covered. The EV extended warranty contributes up to £1,000 towards a replacement only if the battery suddenly fails — it's the single most important distinction to understand on EV cover.

Do I have to use a specific garage for warranty repairs?

You'll need pre-approval from AutoProtect before any repair starts, but once approved the work can be done at a VAT-registered garage of your choice. Labour is contributed up to £100 inc VAT per hour. Repairs arranged without approval won't be covered.

My car still has manufacturer warranty — can I start my extended warranty later?

Yes. You can set it to begin on a future date so it kicks in when your manufacturer cover runs out. That way you're not paying for overlap and you get the full term out of it.

Do I have to keep servicing the car to keep my warranty valid?

Yes. The car must be serviced in line with the manufacturer's schedule (or every 12 months / 12,000 miles if there's no service history), and you should keep your invoices as proof. On EV cover there's a 21-day / 750-mile grace period if you can't service exactly on time, as long as you let AutoProtect know.

Does the extended warranty cover me in Europe?

Yes — up to 90 days per year driving in the Republic of Ireland and mainland Europe. As with any claim, you'll need pre-approval from AutoProtect before any work begins.

Can I transfer my warranty if I sell the car privately?

Yes. You can transfer the remaining cover to a private buyer for a £25 administration fee, which can add real value when you come to sell.

Can I cancel my extended warranty?

You can remove it any time before you take delivery, no problem. Once cover starts it's non-refundable, so it's worth deciding which term suits you before you drive away.

How does wear and tear cover work?

Wear-and-tear failures are covered as long as your car is under 6 years old and under 60,000 miles at the time of claim. Once it passes either threshold, only sudden mechanical breakdowns are covered and wear-related failures stop.