FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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What credit score do I need to get car finance?

There isn’t a set score that guarantees approval. A higher score usually makes it easier, but customers with lower scores can still be approved if they can show steady income and affordability. The quickest way to check is through our free eligibility tool, which doesn’t affect your credit score.

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What are the age and residency requirements to get finance?

You’ll usually need to be at least 18 and a UK resident with proof of address to apply for finance. Some lenders may consider alternative circumstances, but these are less common. 

If you’re unsure, check your eligibility with our finance tool — it’s a simple way to see whether you’re likely to be eligible for car finance

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How much car finance can I get?

There isn’t one set amount, because it depends on your income, credit history, affordability checks and budget. For example, someone with a stable income and strong credit profile may be approved for more finance than someone with limited income.

If you want to understand how much the monthly payments may be on a vehicle, find a car on our website and use the finance calculator on the page. You can adjust the deposit, term, and mileage (for PCP) to see how the payments change.

If you want to understand what your APR may be, and how much you could afford, use our free eligibility checker. This won’t impact your credit score and takes a couple of minutes.

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Can I get a car on finance?

In most cases, yes — as long as you meet a lender’s criteria. That means being at least 18, living in the UK, and showing proof of income. From there, the amount and type of finance available to you depends on your personal circumstances. 

Our free eligibility checker will give you a view on whether you’re likely to be eligible for car finance. This won’t impact your credit score.

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Am I eligible for car finance if I’m self-employed, on a zero-hours contract or not in full-time work?

Yes, you can still apply for finance if you’re self-employed, work irregular hours, or don’t have a full-time contract. Lenders may simply ask for extra proof of income — such as recent payslips, bank statements, or tax returns. If you’re unsure how this might apply to you, our eligibility tool is the fastest way to check without impacting your credit score.

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Can I get car finance if I’m on benefits or Universal Credit?

Yes, some lenders will consider applications from people who receive benefits or Universal Credit, as long as you can show a steady income and demonstrate you can manage the repayments. A good credit history will make acceptance more likely. 

If you’re not sure, use our free eligibility tool to see whether you’re likely to be eligible for car finance. This is free and won’t impact your credit score.

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Can I get car finance?

If you’re over 18, live in the UK, and can prove your income, there’s a good chance you’ll be eligible for finance through one of our lending partners. Final approval will depend on your credit history and affordability checks. 

The easiest way to be sure is to run a quick check with our eligibility tool.

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Can I get car finance on a provisional licence?

Some lenders will consider applications from customers with a provisional licence, although you’ll have more options once you pass your driving test. With a provisional, lenders may limit the amount they’re willing to lend, or ask for extra steps such as a joint hirer or proof of a booked test date.

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Can I reschedule or cancel my appointment?

Yes please call us as soon as possible and we will find you a new slot.

Can I sell my car to Carsa if I have outstanding finance

If your car has outstanding finance, you can only sell your car to Carsa if you are part exchanging. This means you must also buy a car from Carsa.

Do you charge any fees when selling my car to Carsa?

No, our valuation and vehicle purchase service is completely free with no hidden fees.

What condition does my car need to be in for you to purchase it?

We purchase vehicles in various conditions however the condition will affect the valuation. We look for vehicles that are roadworthy safe and legally drivable with no significant accident damage or modifications.

Do you purchase commercial vehicles or only private cars?

We do not purchase commercial vehicles from customers.

What happens if there is an error on my V5 document?

If you notice an error on your V5 you will need to apply for a corrected version through the DVLA before we can complete the purchase. You can do this online at https://www.gov.uk/vehicle-log-book

My car has no service history as it is relatively new and is not yet due its first service - what shall I do?

Please use the Not Yet Due option within our valuation process.

Do you buy cars with mechanical faults or accident damage?

We assess each vehicle individually. Minor mechanical issues or cosmetic damage may be acceptable though this will be reflected in the valuation. We will not be able to purchase your vehicle if there are significant mechanical faults, accident damage or structural damage.

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