FAQs

To find your nearest Carsa branch, you can use the location finder on our website or get in touch with us with your postcode. We have about 10 Carsa Stores around the country. Let us know where you are, and we’ll point you to the closest one.

It depends on the specific CarsaCover product. For example, extended warranty can be purchased for different durations (one year, two years, up to four years). Cosmetic insurance policies (like scratch & dent, alloy, tyre) often last for a fixed term, usually 1 to 3 years. The exact length will be chosen by you at purchase and will be clearly stated in your policy documents. Typically, all these coverages start from your purchase date and run for the selected term.

When your cover period ends, that protection simply expires. If you want to continue having cover, you might have the option to extend or renew it (for example, purchase another year of extended warranty if the car is still eligible). Otherwise, any claims after expiration wouldn't be covered. We or Assurant might contact you near the end of the term with renewal options if available.

We partner with Assurant to provide our CarsaCover products. Assurant is a leading insurance provider that underwrites and administers the extended warranty and related protection plans. So while Carsa offers the cover, it’s backed and managed by Assurant to ensure a reliable service.

No — our extended warranty doesn't include breakdown cover or roadside recovery membership. What it does include is a £50 contribution towards vehicle recovery if you need it as part of a valid claim. If you'd like ongoing breakdown cover, you'd need to arrange a separate breakdown policy.

You can cancel CarsaCover policies if needed. Typically, there's a cooling-off period (often 14 days from purchase) where you can cancel for a full refund, provided you haven't made a claim. If you cancel after that period, you may receive a pro-rata refund for the unused portion, minus any admin fee, depending on the specific terms of the policy. It's best to check your CarsaCover policy documents for the exact cancellation terms, or contact us and we'll help you with the process.

To claim on the CarsaCover tyre insurance, please go to http://go.carsa.co.uk/cc and fill in the form. One of the members of our team will reach out. Let them know which tyre was damaged and how. They will usually direct you to an approved tyre center or send an inspector. If the damage is covered (like irreparable punctures or sidewall damage, depending on the policy terms), they will authorize replacement of the tyre. Follow their instructions and the tyre will be replaced under the policy (you may need to pay any excess if applicable).

No, any pre-existing damage or issues wouldn’t be covered by a CarsaCover policy. Extended warranties and insurance plans cover you for new problems that occur after the policy starts. For example, if your car already had a scratch or a mechanical fault before taking out CarsaCover, that wouldn’t be claimable. CarsaCover is there to protect you going forward against unexpected repairs or new accidental damage.