FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

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Can I part exchange more than one car?

Yes, you can! We're happy to accept multiple part exchange vehicles, you can use them all towards your next car purchase with us.

Part Exchange
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What do I need to part exchange?

To make the handover smooth, just bring your V5C logbook, MOT certificate, service history (if you've got it), any spare keys, and a settlement letter if your car's on finance.

Part Exchange
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How do I know I'm getting a fair price?

We base your valuation on real-time market data from similar cars across the UK, so you get a competitive, no-haggle offer right from the start.

Car valuation and eligibility
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Who can I contact if I need help or have questions?

Our sales team & customer care team are available to call on 0330 040 1031.


If you have a question about buying a car email sales@carsa.co.uk.

If you would like to raise an issue please do so at http://go.carsa.co.uk/cc

Car Purchase
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What payment methods do you accept?

Deposits up to £200 can be paid by card; balances must be by bank transfer or finance. We cannot accept large cash payments.

Car Purchase
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Can I add extras like paint protection or a dash cam?

Yes. Options include GardX lifetime paint/interior protection, Nextbase dash cams, and a Tyre & Alloy Care Plan. After placing your order you can discuss these options with a representative.

Car Care
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Do you offer financing options for buying a car?

We’re FCA‑authorised and work with several lenders to offer HP or PCP finance. You can also use outside finance (a separate admin fee may apply).

Car Purchase
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Is the car taxed and insured when I buy it?

You'll need to arrange road tax and insurance from the day you take ownership. When you collect the car, our team will help you tax it on-site using the document reference number we have on record – it only takes a couple of minutes. We handle the DVLA registration transfer for you.

Car Purchase
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Can I sell my car to Carsa if I have outstanding finance

If your car has outstanding finance, you can only sell your car to Carsa if you are part exchanging. This means you must also buy a car from Carsa.

Do you charge any fees when selling my car to Carsa?

No, our valuation and vehicle purchase service is completely free with no hidden fees.

What condition does my car need to be in for you to purchase it?

We purchase vehicles in various conditions however the condition will affect the valuation. We look for vehicles that are roadworthy safe and legally drivable with no significant accident damage or modifications.

Do you purchase commercial vehicles or only private cars?

We do not purchase commercial vehicles from customers.

What happens if there is an error on my V5 document?

If you notice an error on your V5 you will need to apply for a corrected version through the DVLA before we can complete the purchase. You can do this online at https://www.gov.uk/vehicle-log-book

My car has no service history as it is relatively new and is not yet due its first service - what shall I do?

Please use the Not Yet Due option within our valuation process.

Do you buy cars with mechanical faults or accident damage?

We assess each vehicle individually. Minor mechanical issues or cosmetic damage may be acceptable though this will be reflected in the valuation. We will not be able to purchase your vehicle if there are significant mechanical faults, accident damage or structural damage.

How will I receive payment for my vehicle when selling my car to Carsa?

Payment is processed on the day of your appointment once the sale is complete. Funds are typically transferred directly to your bank account and should arrive within minutes, though in some cases it may take up to 24 hours depending on your bank.

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Car valuation

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