FAQs

If your car has outstanding finance, you can only sell your car to Carsa if you are part exchanging. This means you must also buy a car from Carsa.

No, our valuation and vehicle purchase service is completely free with no hidden fees.

We purchase vehicles in various conditions however the condition will affect the valuation. We look for vehicles that are roadworthy safe and legally drivable with no significant accident damage or modifications.

We do not purchase commercial vehicles from customers.

If you notice an error on your V5 you will need to apply for a corrected version through the DVLA before we can complete the purchase. You can do this online at https://www.gov.uk/vehicle-log-book

Please use the Not Yet Due option within our valuation process.

We assess each vehicle individually. Minor mechanical issues or cosmetic damage may be acceptable though this will be reflected in the valuation. We will not be able to purchase your vehicle if there are significant mechanical faults, accident damage or structural damage.

Payment is processed on the day of your appointment once the sale is complete. Funds are typically transferred directly to your bank account and should arrive within minutes, though in some cases it may take up to 24 hours depending on your bank.