FAQs

Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.

Is EV battery degradation covered?

No. Gradual range loss as your battery ages is normal EV behaviour and isn't covered. The EV extended warranty contributes up to £1,000 towards a replacement only if the battery suddenly fails — it's the single most important distinction to understand on EV cover.

Do I have to use a specific garage for warranty repairs?

You'll need pre-approval from AutoProtect before any repair starts, but once approved the work can be done at a VAT-registered garage of your choice. Labour is contributed up to £100 inc VAT per hour. Repairs arranged without approval won't be covered.

My car still has manufacturer warranty — can I start my extended warranty later?

Yes. You can set it to begin on a future date so it kicks in when your manufacturer cover runs out. That way you're not paying for overlap and you get the full term out of it.

Do I have to keep servicing the car to keep my warranty valid?

Yes. The car must be serviced in line with the manufacturer's schedule (or every 12 months / 12,000 miles if there's no service history), and you should keep your invoices as proof. On EV cover there's a 21-day / 750-mile grace period if you can't service exactly on time, as long as you let AutoProtect know.

Does the extended warranty cover me in Europe?

Yes — up to 90 days per year driving in the Republic of Ireland and mainland Europe. As with any claim, you'll need pre-approval from AutoProtect before any work begins.

Can I transfer my warranty if I sell the car privately?

Yes. You can transfer the remaining cover to a private buyer for a £25 administration fee, which can add real value when you come to sell.

Can I cancel my extended warranty?

You can remove it any time before you take delivery, no problem. Once cover starts it's non-refundable, so it's worth deciding which term suits you before you drive away.

How does wear and tear cover work?

Wear-and-tear failures are covered as long as your car is under 6 years old and under 60,000 miles at the time of claim. Once it passes either threshold, only sudden mechanical breakdowns are covered and wear-related failures stop.

Can I use a PCP or HP financed car for commercial/business purposes?

Some of our lenders do offer finance for commercial or business use, but this may not be at the same rates shown on our website. Speak with our team and we can explore your options.

Do you provide charging cables and home installation?

We provide the charging cables that come with the vehicle from our suppliers — typically this includes the home charging cable. For specific details about what's included with a particular car, please speak with one of our team who can check for you.

What is your returns policy?

We don't have a change-of-mind returns policy. That's why we encourage every customer to view and test drive the car before committing - so you can be completely sure it's right for you.

Before collection, every car goes through a comprehensive multi-point inspection, HPI check, and preparation process to ensure it's fit for sale. If there's a genuine issue with the car after you've collected it, our Customer Care team is here to help.

If you're unsure about a vehicle, we'd always recommend booking a test drive first so you can make a confident decision.

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Can I buy a car from Carsa if I live in another country?

Unfortunately we are unable to sell to customers who live outside of the United Kingdom of Great Britain and Northern Ireland.

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What are your opening hours over the festive Christmas period?

All of our stores are running regular hours except for the following days. Please check the stores page for your local branch's usual hours.

Christmas Eve (24 Dec): 9am to 2pm
Christmas Day (25 Dec): Closed
Boxing Day (26 Dec): 10am to 6pm
New Year's Eve (31 Dec): 10am to 5pm
New Year's Day (1 Jan): 10am to 5pm

You can browse our full range of vehicles online 24/7 at carsa.co.uk, and any enquiries submitted will be picked up when we reopen.

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How does the finance application process work?

Here's how the finance process works once you've decided on a car:

Check your eligibility (optional) — Use our free eligibility tool at carsa.co.uk/car-finance to see your likely APR without affecting your credit score.
Reserve your car — When you reserve and collect, we'll do a soft credit check to confirm your likely APR. This rate is indicative and may change after the full application.
Complete your finance application — You'll either receive a text message with a link to complete your application, receive a call from one of our team to do it over the phone, or you can call us to complete it.
Wait for approval — The finance lender will review your application. They may request additional documents (like proof of income or address).
Book your collection — Once approved, our team will be in touch to arrange your collection date.
Sign at the branch — When you collect your car, you'll sign your finance paperwork in person.

If you have questions about your application status, you can call us on 0330 040 1031 or text us — our SMS service can look up your specific application details.

Does Carsa sell cars that have been written off or in accidents?

No. Carsa does not sell Category write-off vehicles. Every car we sell goes through an official Auto Trader Provenance Check, which confirms there's no outstanding finance, theft or write-off history, and verifies the mileage is accurate.

Can I use my own external finance to buy a car?

Yes, you're welcome to use finance arranged through your own bank or another lender instead of our in-house options.

If you use external finance, a separate admin fee applies. For full details on fees, please see our administration fees page.

Just let our team know during checkout or when you visit the branch that you'll be paying with your own finance, so we can structure the invoice correctly.