FAQs
Got Questions? We’ve got answers. Whether you’re buying your first car or trading in your old car, we’re here to make it simple. Explore our FAQs for quick, honest answers about Carsa’s process, prep, finance, handover, and more.
For a carsaCover scratch and dent insurance claim, you would contact the carsaCover insurance team (details would be in your policy documents). Usually, you'll need to provide details of the damage (often photos) and then you'll be guided to an approved repair service. They'll fix the scratch or dent and the insurance covers the cost according to the policy (minus any excess). It's important to report the damage as soon as you can to get the claim started.
If something goes wrong that’s covered by your carsaCover extended warranty, you should contact either the Warranty administrator or Carsa. To contact us please go to http://go.carsa.co.uk/cc. We'll guide you through the process, which usually involves taking the car to an approved garage or our service centre. The repair facility will diagnose the issue and, if it’s covered under the warranty, they’ll fix it and we’ll handle the costs as per the policy (aside from any excess if applicable). Always reach out to us first to get the claim authorised before carrying out any repairs.
No, extended warranties like CarsaCover are usually tied to the vehicle, not the person. If you get a new car, you would need to purchase a new CarsaCover policy for that car. The existing policy on your old car can’t be transferred over to a different vehicle. In some cases, if you sell the covered car, the warranty can stay with the car for the next owner, but you wouldn't move it onto another vehicle you buy.
The CarsaCover policy begins when you take ownership of the car (typically from the delivery or collection date). So you're covered from day one of your ownership under the terms of the policy. For example, if you purchase an extended warranty, it will kick in immediately and run for the duration you chose.
Even if the car is in a zero road tax band, you still need to register it as taxed each year. The process is the same, but you won’t be charged anything. So you’ll need to go online or to the Post Office and 'tax' it (it will show a £0 fee). It’s important to do that so the car is officially recorded as taxed.
You can purchase CarsaCover products when you're buying your car. Our team will offer the extended warranty or insurance options during the sales process. If you decide later, just contact us soon after your purchase and we can still arrange adding it on. It's typically easiest to set up at the time of sale.
In general, a Major Service is more comprehensive than a Full Service. A Full Service covers the routine maintenance items (oil and filter change, checking important components, etc.). A Major Service typically includes everything in a Full Service plus additional replacements – for example, it might include changing items like spark plugs, air filters, brake fluid, and other filters or wear items that aren’t replaced at every service. Essentially, the Major Service is a bigger check-up that covers more parts and goes deeper (often done every few years), whereas a Full Service is the regular annual service.
Our technicians are highly qualified and experienced. They are trained professionals who specialise in inspecting and preparing used cars to a high standard. Every car undergoes a rigorous inspection by our technicians, who have lots of experience in the motor trade. In short, you can trust that knowledgeable, certified mechanics have checked over and serviced your car before sale.
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